Genesys Cloud vs Customer Frontlines

Discover how Genesys Cloud and Customer Frontlines compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.3 (1,644)
4.5 (283)

Value for Money

4.7
4.3

Ease of Use

3.9
4.8

ROI

16%
23%

Productivity

24%
51%

Support

3.1
4.2

Categories

3
6

Industries

65
56

Features

39
54

Small Businesses

12%
10%

Medium Businesses

80%
83%

Enterprise Businesses

8%
7%

Industries Comparison

Accommodation

Administrative

Advertising

Aerospace

Agriculture

Airlines

Amusement

Animal Production

Arms

Arts

Categories Comparison

Call Center Workforce Management

Contact Center Quality Assurance

Customer Journey Mapping Tools

Customer Retention

Digital Experience Platforms (DXP)

IVR

NPS

Speech Analytics

Features Comparison

A/B Testing

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Notifications

Analytics

Anonymous Feedback

Auto-Dialer

Automatic Call Distribution

Automatic Transcription

Winners

Genesys Cloud

1

Value for Money Winner

3

Customer Frontlines

1

Ease of Use Winner

3

Customer Frontlines

1

Productivity Winner

3

Customer Frontlines

1

Categories Winner

3

Genesys Cloud

1

Industries Winner

3

Customer Frontlines

1

Features Winner

3

Genesys Cloud

1

Small Businesses Winner

3

Customer Frontlines

1

Medium Businesses Winner

3

Genesys Cloud

1

Enterprise Businesses Winner

3

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