Genesys Cloud vs Five9

Discover how Genesys Cloud and Five9 compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.3 (1,644)
3.5 (1,183)

Value for Money

4.7
4.9

Ease of Use

3.9
3.9

ROI

16%
15%

Productivity

24%
46%

Support

3.1
4.9

Categories

3
7

Industries

65
6

Features

39
60

Small Businesses

12%
11%

Medium Businesses

80%
73%

Enterprise Businesses

8%
16%

Industries Comparison

Accommodation

Administrative

Advertising

Aerospace

Agriculture

Airlines

Amusement

Animal Production

Arms

Arts

Categories Comparison

Auto Dialer

Call Center Workforce Management

Call Tracking

Contact Center Quality Assurance

IVR

Predictive Dialer

Telemarketing

Features Comparison

API

Activity Dashboard

Agent Interface

Auto-Dialer

Automatic Call Distribution

CRM

Call Center Management

Call Disposition

Call Logging

Call Monitoring

Winners

Genesys Cloud

1

Overall Winner

3

Genesys Cloud

1

Reviews Winner

3

Five9

1

Value for Money Winner

3

Genesys Cloud

1

Ease of Use Winner

3

Genesys Cloud

1

ROI Winner

3

Five9

1

Productivity Winner

3

Five9

1

Support Winner

3

Five9

1

Categories Winner

3

Genesys Cloud

1

Industries Winner

3

Five9

1

Features Winner

3

Genesys Cloud

1

Small Businesses Winner

3

Genesys Cloud

1

Medium Businesses Winner

3

Five9

1

Enterprise Businesses Winner

3

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