Genesys Cloud vs RingCentral MVP

Discover how Genesys Cloud and RingCentral MVP compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.3 (1,644)
4.2 (1,980)

Value for Money

4.7
4.4

Ease of Use

3.9
4.9

ROI

16%
10%

Productivity

24%
21%

Support

3.1
3.5

Categories

3
10

Industries

65
68

Features

39
64

Small Businesses

12%
14%

Medium Businesses

80%
77%

Enterprise Businesses

8%
9%

Industries Comparison

Accommodation

Administrative

Advertising

Aerospace

Agriculture

Airlines

Amusement

Animal Production

Arms

Arts

Categories Comparison

Business Phone Systems

Call Center

Call Center Workforce Management

Call Recording

Call Tracking

Cloud PBX

Contact Center

Contact Center Quality Assurance

IVR

Softphone

Features Comparison

API

Activity Dashboard

Agent Interface

Alerts/Notifications

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Blended Call Center

CRM

Winners

RingCentral MVP

1

Overall Winner

3

RingCentral MVP

1

Reviews Winner

3

Genesys Cloud

1

Value for Money Winner

3

RingCentral MVP

1

Ease of Use Winner

3

Genesys Cloud

1

Productivity Winner

3

RingCentral MVP

1

Support Winner

3

RingCentral MVP

1

Categories Winner

3

RingCentral MVP

1

Industries Winner

3

RingCentral MVP

1

Features Winner

3

RingCentral MVP

1

Small Businesses Winner

3

Genesys Cloud

1

Medium Businesses Winner

3

RingCentral MVP

1

Enterprise Businesses Winner

3

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