Genesys Cloud vs Talkdesk

Discover how Genesys Cloud and Talkdesk compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.3 (1,644)
3.8 (3,993)

Value for Money

4.7
4.2

Ease of Use

3.9
3.6

ROI

16%
7%

Productivity

24%
19%

Support

3.1
4.8

Categories

3
10

Industries

65
68

Features

39
80

Small Businesses

12%
12%

Medium Businesses

80%
87%

Enterprise Businesses

8%
1%

Industries Comparison

Accommodation

Administrative

Advertising

Aerospace

Agriculture

Airlines

Amusement

Animal Production

Arms

Arts

Categories Comparison

Auto Dialer

Call Center

Call Center Workforce Management

Call Recording

Contact Center Quality Assurance

Generative AI

IVR

Predictive Dialer

Telephony

VoIP

Features Comparison

API

Activity Dashboard

Adversarial Training

Agent Interface

Auto-Dialer

Automated Image & Video Editing

Automatic Call Distribution

CRM

Call Center Management

Call Disposition

Winners

Genesys Cloud

1

Overall Winner

3

Talkdesk

1

Reviews Winner

3

Genesys Cloud

1

Value for Money Winner

3

Genesys Cloud

1

Ease of Use Winner

3

Genesys Cloud

1

ROI Winner

3

Genesys Cloud

1

Productivity Winner

3

Talkdesk

1

Support Winner

3

Talkdesk

1

Categories Winner

3

Talkdesk

1

Industries Winner

3

Talkdesk

1

Features Winner

3

Genesys Cloud

1

Small Businesses Winner

3

Talkdesk

1

Medium Businesses Winner

3

Genesys Cloud

1

Enterprise Businesses Winner

3

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