Genesys Cloud vs Virtual Office
Features Comparison

Discover how Genesys Cloud and Virtual Office compare to each other by their features

Total

Activity Dashboard

Agent Interface

Auto-Dialer

Automatic Call Distribution

Call Center Management

Call Disposition

Call Logging

Call Monitoring

Call Recording

Call Routing

Callback Scheduling

Caller ID

Campaign Management

Compliance Management

Computer Telephony Integration

Customer Experience Management

Employee Coaching Tools

Employee Scheduling

Feedback Management

For Call Centers

Intraday Management

KPI Monitoring

Labor Forecasting

Leave Tracking

Multi-Channel Communication

Multiple Scoring Models

Multiple Scripts

Performance Metrics

Phone Key Input

Pre-recorded Messages

Process/Workflow Automation

Productivity Analysis

Quality Management

Queue Management

Real-Time Monitoring

Reporting & Statistics

Reporting/Analytics

Sentiment Analysis

Survey/Poll Management

Text to Speech

Third-Party Integrations

Voice Mail

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Genesys Cloud vs Virtual OfficeFeatures Comparison

Genesys Cloud

Virtual Office