Genesys Cloud vs Workiz

Discover how Genesys Cloud and Workiz compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.3 (1,644)
4.0 (487)

Value for Money

4.7
4.8

Ease of Use

3.9
4.6

ROI

16%
17%

Productivity

24%
19%

Support

3.1
4.1

Categories

3
4

Industries

65
30

Features

39
45

Small Businesses

12%
22%

Medium Businesses

80%
70%

Enterprise Businesses

8%
8%

Industries Comparison

Accommodation

Administrative

Advertising

Aerospace

Agriculture

Airlines

Amusement

Animal Production

Arms

Arts

Categories Comparison

Call Center Workforce Management

Carpet Cleaning

Contact Center Quality Assurance

Garage Door

IVR

Janitorial

Features Comparison

Activity Dashboard

Agent Interface

Auto-Dialer

Automatic Call Distribution

Bid Management

Billing & Invoicing

Call Center Management

Call Disposition

Call Logging

Call Monitoring

Winners

Workiz

1

Overall Winner

3

Genesys Cloud

1

Reviews Winner

3

Workiz

1

Value for Money Winner

3

Workiz

1

Ease of Use Winner

3

Workiz

1

ROI Winner

3

Genesys Cloud

1

Productivity Winner

3

Workiz

1

Support Winner

3

Workiz

1

Categories Winner

3

Genesys Cloud

1

Industries Winner

3

Workiz

1

Features Winner

3

Workiz

1

Small Businesses Winner

3

Genesys Cloud

1

Medium Businesses Winner

3

Genesys Cloud

1

Enterprise Businesses Winner

3

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