GMass vs Zoho Desk

Discover how GMass and Zoho Desk compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.8 (2,403)
4.3 (13,266)

Value for Money

3.7
2.5

Ease of Use

5.0
3.1

ROI

69%
58%

Productivity

31%
32%

Support

4.3
3.2

Categories

4
21

Industries

5
68

Features

60
155

Small Businesses

27%
35%

Medium Businesses

53%
52%

Enterprise Businesses

20%
13%

Industries Comparison

Accommodation

N/A
#52

Administrative

N/A
#47

Advertising

N/A
#39

Aerospace

N/A
#37

Agriculture

N/A
#56

Airlines

N/A
#31

Amusement

N/A
#30

Animal Production

N/A
#34

Arms

N/A
#29

Arts

N/A
#50

Categories Comparison

Call Center

N/A
#6

Complaint Management

N/A
#5

Contact Center

N/A
#5

Contact Center Quality Assurance

N/A
#1

Customer Communications Management

N/A
#4

Customer Engagement

N/A
#6

Customer Experience

N/A
#9

Customer Service

N/A
#6

Customer Success

N/A
#4

Customer Support

N/A
#3

Features Comparison

A/B Testing

#26
N/A

API

N/A
#37

Abandoned Cart Saver

#4
N/A

Access Controls/Permissions

#78
#41

Account Alerts

N/A
#5

Account Based Marketing

#1
N/A

Account Management

N/A
#3

Activity Dashboard

#95
#53

Activity Tracking

N/A
#22

Agent Interface

N/A
#5

Winners

GMass logo

GMass

1

Overall Winner

3
Zoho Desk logo

Zoho Desk

1

Reviews Winner

3
GMass logo

GMass

1

Value for Money Winner

3
GMass logo

GMass

1

Ease of Use Winner

3
GMass logo

GMass

1

ROI Winner

3
Zoho Desk logo

Zoho Desk

1

Productivity Winner

3
GMass logo

GMass

1

Support Winner

3
Zoho Desk logo

Zoho Desk

1

Categories Winner

3
Zoho Desk logo

Zoho Desk

1

Industries Winner

3
Zoho Desk logo

Zoho Desk

1

Features Winner

3
Zoho Desk logo

Zoho Desk

1

Small Businesses Winner

3
GMass logo

GMass

1

Medium Businesses Winner

3
GMass logo

GMass

1

Enterprise Businesses Winner

3

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