Zoho Desk is a customer service and support software that helps businesses manage their customer interactions, including tickets, emails, chat conversations, and social media messages.

Zoho Desk

Name: Zoho Desk
Rating: 4.3 (13266 reviews)

Zoho Desk is a cloud-based customer support software that automates ticketing, routing, and escalation processes to provide timely resolutions. It streamlines communication with customers through various channels like email, phone, chat, social media, and SMS.

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Reviews and Ratings of Zoho Desk

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G2 Rating

4.4 (6,050 Reviews)

SaasGuro Rating

Overall 4.3 (13,266 Reviews)

Value for Money

Ease of Use

Support

Capterra Rating

4.5 (2,184 Reviews)

What verified reviews from expects say about
Zoho Desk

Insights from field experts about Zoho Desk from first hand

H. White

I was extremely disappointed with Zoho Desk. Its clunky interface and outdated features made it difficult to navigate and use effectively. The lack of customization options and limited integrations left me feeling frustrated and unable to manage my support team efficiently.

S. Evans

I'm extremely disappointed with Zoho Desk's clunky interface and lack of customization options. Tickets often got stuck in limbo, and reporting features were woefully inadequate, making it a chore to manage customer support.

H. Brown

I'm thoroughly impressed with Zoho Desk's seamless integration with our existing business tools and its robust ticketing system. The intuitive interface allowed our team to quickly onboard and start managing customer inquiries efficiently. The reporting feature also helped us identify area...

D. Miller

I've been using Zoho Desk for customer support and I'm extremely disappointed. The interface is cluttered and outdated, making it difficult to navigate. Tickets often get stuck in the queue, causing delays in response times. The reporting features are limited, making it hard to track perfo...

D. Anderson

I've been using Zoho Desk for our customer support operations and it's been a game-changer. The user-friendly interface and customizable workflow have streamlined our ticketing process, allowing us to focus on delivering exceptional service to our customers. Highly recommend!

S. Baker

I've been using Zoho Desk for a few months now and I'm thoroughly impressed. The interface is clean and intuitive, making it easy to navigate and manage our customer support tickets. Automation features have streamlined our workflow, saving us time and effort. Excellent product that has ge...

M. Scott

I've been impressed with Zoho Desk's intuitive interface and seamless integration with our existing systems. Ticket management has become more efficient, and customer support interactions are now more organized and streamlined than ever. A great tool for businesses of all sizes!

C. Carter

I've been using Zoho Desk for a few months now and it's been a game-changer for our customer support operations. The ease of use and seamless integration with other Zoho apps has streamlined our workflow significantly. The customizable fields and workflows have allowed us to tailor the sys...

A. White

I've been using Zoho Desk for my small business and I must say it's been a game-changer. The intuitive interface made it easy to set up and train our team on, even with minimal IT expertise. The omnichannel support feature has allowed us to seamlessly integrate all customer interactions fr...

Zoho Desk is best fit for these top industries

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Manufacturing

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Hospitality

Hospitality industry software for hotel management, guest services, and booking operations. Top solutions to handle reservations, manage staff, and improve guest experiences. Trusted by hotels and resorts to support efficient and welcoming hospitality services.

Agriculture

Agriculture industry software for crop management, livestock tracking, and supply chain operations. Advanced solutions to monitor growth, manage resources, and ensure sustainability. Key tools for efficient and productive farming practices.

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Frequently asked questions about Zoho Desk

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What is Zoho Desk?

How does Zoho Desk help with ticket management?

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What kind of reporting and analytics does Zoho Desk offer?

Is Zoho Desk a cloud-based software?

Does Zoho Desk support multilingual capabilities?

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