inContact Call Center Software vs Agile CRM

Discover how inContact Call Center Software and Agile CRM compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.1 (2,486)
4.7 (2,294)

Value for Money

3.8
3.2

Ease of Use

3.6
4.6

ROI

19%
70%

Productivity

38%
68%

Support

4.2
4.4

Categories

9
10

Industries

3
56

Features

73
91

Small Businesses

32%
39%

Medium Businesses

60%
41%

Enterprise Businesses

8%
20%

Industries Comparison

Accommodation

N/A
#187

Administrative

N/A
#176

Advertising

N/A
#157

Aerospace

N/A
#157

Agriculture

N/A
#215

Airlines

N/A
#125

Arms

N/A
#134

Beverage

N/A
#168

Biotechnology

N/A
#167

Broadcasting

N/A
#167

Categories Comparison

Auto Dialer

#5
#3

Call Center Workforce Management

#6
N/A

Call Recording

#8
N/A

Call Tracking

#6
#5

Contact Center Quality Assurance

#5
N/A

Customer Success

N/A
#7

Customer Support

#9
N/A

Email Signature

N/A
#3

Gamification

N/A
#3

IVR

#6
N/A

Features Comparison

API

#140
#112

Account Alerts

N/A
#10

Account Management

N/A
#6

Activity Dashboard

#226
#182

Activity Tracking

N/A
#70

App Notifications

N/A
#3

Auto-Dialer

#25
N/A

Automatic Call Distribution

#18
#16

Automatic Transcription

#17
N/A

Badge Management

N/A
#12

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