inContact Call Center Software vs Customer Frontlines

Discover how inContact Call Center Software and Customer Frontlines compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.1 (2,486)
4.5 (283)

Value for Money

3.8
4.3

Ease of Use

3.6
4.8

ROI

19%
23%

Productivity

38%
51%

Support

4.2
4.2

Categories

9
6

Industries

3
56

Features

73
54

Small Businesses

32%
10%

Medium Businesses

60%
83%

Enterprise Businesses

8%
7%

Industries Comparison

Accommodation

N/A
#409

Administrative

N/A
#348

Advertising

N/A
#311

Aerospace

N/A
#330

Agriculture

N/A
#435

Airlines

N/A
#236

Arms

N/A
#277

Arts

N/A
#342

Automotive

N/A
#490

Beverage

N/A
#338

Categories Comparison

Auto Dialer

#5
N/A

Call Center Workforce Management

#6
N/A

Call Recording

#8
N/A

Call Tracking

#6
N/A

Contact Center Quality Assurance

#5
#9

Customer Journey Mapping Tools

N/A
#10

Customer Retention

N/A
#5

Customer Support

#9
N/A

Digital Experience Platforms (DXP)

N/A
#4

IVR

#6
N/A

Features Comparison

A/B Testing

N/A
#65

API

#140
N/A

Activity Dashboard

#226
#340

Activity Tracking

N/A
#120

Agent Interface

N/A
#14

Alerts/Notifications

N/A
#357

Analytics

N/A
#22

Anonymous Feedback

N/A
#14

Auto-Dialer

#25
N/A

Automatic Call Distribution

#18
N/A

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