inContact Call Center Software vs ELSA Speak

Discover how inContact Call Center Software and ELSA Speak compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.1 (2,486)

4.5 (277)

Value for Money

3.8

4.8

Ease of Use

3.6

5.0

ROI

19%

33%

Productivity

38%

15%

Support

4.2

4.5

Industries

Features

Small Businesses

32%

23%

Medium Businesses

60%

72%

Enterprise Businesses

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Industries Comparison

Accommodation

N/A

#528

Aerospace

N/A

#443

Arms

N/A

#357

Automotive

N/A

#646

Construction

N/A

#502

Defense

N/A

#460

Finance

#271

N/A

Hospitality

N/A

#576

Insurance

#209

N/A

Manufacturing

N/A

#726

Categories Comparison

Auto Dialer

N/A

Call Center Workforce Management

N/A

Call Recording

N/A

Call Tracking

N/A

Contact Center Quality Assurance

N/A

Customer Support

N/A

IVR

N/A

Language Learning

N/A

Predictive Dialer

N/A

Speech Analytics

Features Comparison

AI/Machine Learning

N/A

#127

API

#140

N/A

Academic/Education

N/A

#13

Activity Dashboard

#226

N/A

Annotations

N/A

#57

Audio Capture

N/A

#22

Audio/video file upload

N/A

#13

Auto-Dialer

#25

N/A

Automatic Call Distribution

#18

#35

Automatic Transcription

#17

#30

Winners

ELSA Speak