inContact Call Center Software vs Fathom

Discover how inContact Call Center Software and Fathom compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.1 (2,486)
5.0 (4,144)

Value for Money

3.8
4.3

Ease of Use

3.6
4.3

ROI

19%
54%

Productivity

38%
71%

Support

4.2
4.8

Categories

9
10

Industries

3
6

Features

73
92

Small Businesses

32%
11%

Medium Businesses

60%
84%

Enterprise Businesses

8%
5%

Industries Comparison

Accommodation

N/A
#144

Administrative

N/A
#129

Agriculture

N/A
#153

Finance

#271
N/A

Food

N/A
#169

Insurance

#209
N/A

Manufacturing

N/A
#196

Retail

#268
N/A

Waste Management

N/A
#115

Categories Comparison

AI Sales Assistant

N/A
#7

Artificial Intelligence

N/A
#5

Auto Dialer

#5
N/A

Call Center Workforce Management

#6
N/A

Call Recording

#8
#5

Call Tracking

#6
N/A

Contact Center Quality Assurance

#5
N/A

Conversational AI Platform

N/A
#4

Customer Support

#9
N/A

IVR

#6
N/A

Features Comparison

"What If" Scenarios

N/A
#19

AI Writing Assistant

N/A
#10

AI/Machine Learning

N/A
#45

API

#140
#95

Activity Dashboard

#226
#146

Activity Tracking

N/A
#59

Alerts/Notifications

N/A
#144

Annotations

N/A
#15

Assessment Management

N/A
#26

Audio/video file upload

N/A
#2

Winners

Fathom

1

Value for Money Winner

3

Fathom

1

Ease of Use Winner

3

Fathom

1

Productivity Winner

3

Fathom

1

Categories Winner

3

Fathom

1

Industries Winner

3

inContact Call Center Software

1

Small Businesses Winner

3

Fathom

1

Medium Businesses Winner

3

inContact Call Center Software

1

Enterprise Businesses Winner

3

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