inContact Call Center Software vs Outreach

Discover how inContact Call Center Software and Outreach compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.1 (2,486)
4.3 (3,780)

Value for Money

3.8
3.3

Ease of Use

3.6
4.4

ROI

19%
14%

Productivity

38%
40%

Support

4.2
4.5

Categories

9
5

Industries

3
5

Features

73
54

Small Businesses

32%
15%

Medium Businesses

60%
69%

Enterprise Businesses

8%
16%

Industries Comparison

Accommodation

N/A
#252

Construction

N/A
#251

Finance

#271
N/A

Information

N/A
#233

Insurance

#209
N/A

Manufacturing

N/A
#357

Retail

#268
N/A

Utilities

N/A
#277

Categories Comparison

Auto Dialer

#5
N/A

Call Center Workforce Management

#6
N/A

Call Recording

#8
N/A

Call Tracking

#6
N/A

Contact Center Quality Assurance

#5
N/A

Conversation Intelligence

N/A
#6

Customer Support

#9
N/A

IVR

#6
N/A

Predictive Dialer

#3
#5

Sales Coaching

N/A
#5

Features Comparison

AI/Machine Learning

N/A
#78

API

#140
N/A

Access Controls/Permissions

N/A
#179

Activity Dashboard

#226
N/A

Alerts/Notifications

N/A
#249

Assessment Management

N/A
#51

Audio File Management

N/A
#19

Audio/Video Recording

N/A
#9

Auto-Dialer

#25
N/A

Automatic Call Distribution

#18
N/A

Winners

inContact Call Center Software

1

Value for Money Winner

3

Outreach

1

Productivity Winner

3

inContact Call Center Software

1

Small Businesses Winner

3

Outreach

1

Medium Businesses Winner

3

Outreach

1

Enterprise Businesses Winner

3

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