inContact Call Center Software vs PhoneBurner

Discover how inContact Call Center Software and PhoneBurner compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.1 (2,486)
4.7 (294)

Value for Money

3.8
3.2

Ease of Use

3.6
3.7

ROI

19%
31%

Productivity

38%
79%

Support

4.2
4.3

Categories

9
7

Industries

3
4

Features

73
75

Small Businesses

32%
37%

Medium Businesses

60%
46%

Enterprise Businesses

8%
17%

Industries Comparison

Agriculture

N/A
#321

Automotive

N/A
#359

Finance

#271
N/A

Food

N/A
#351

Hunting

N/A
#206

Insurance

#209
N/A

Retail

#268
N/A

Categories Comparison

Auto Dialer

#5
N/A

Call Accounting

N/A
#2

Call Center Workforce Management

#6
N/A

Call Recording

#8
N/A

Call Tracking

#6
N/A

Contact Center Quality Assurance

#5
N/A

Customer Support

#9
N/A

Debt Collection

N/A
#3

Financial Services

N/A
#6

IVR

#6
#9

Features Comparison

API

#140
N/A

Activity Dashboard

#226
N/A

Activity Tracking

N/A
#97

Amortization Schedule

N/A
#5

Asset Lifecycle Management

N/A
#34

Audit Trail

N/A
#111

Auto-Dialer

#25
#30

Automatic Call Distribution

#18
N/A

Automatic Transcription

#17
N/A

By-Extension Reporting

N/A
#1

Hi there, what do you need?

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Audit platform with integrated learning and inventory management...

I need a dental clinic software to handle, bookings and payments...

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