inContact Call Center Software vs Talkdesk

Discover how inContact Call Center Software and Talkdesk compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.1 (2,486)
3.8 (3,993)

Value for Money

3.8
4.2

Ease of Use

3.6
3.6

ROI

19%
7%

Productivity

38%
19%

Support

4.2
4.8

Categories

9
10

Industries

3
68

Features

73
80

Small Businesses

32%
12%

Medium Businesses

60%
87%

Enterprise Businesses

8%
1%

Industries Comparison

Accommodation

N/A
#193

Administrative

N/A
#183

Advertising

N/A
#162

Aerospace

N/A
#163

Agriculture

N/A
#220

Airlines

N/A
#130

Amusement

N/A
#130

Animal Production

N/A
#137

Arms

N/A
#140

Arts

N/A
#176

Categories Comparison

Auto Dialer

#5
#4

Call Center

N/A
#9

Call Center Workforce Management

#6
#5

Call Recording

#8
#7

Call Tracking

#6
N/A

Contact Center Quality Assurance

#5
#4

Customer Support

#9
N/A

Generative AI

N/A
#6

IVR

#6
#5

Predictive Dialer

#3
#2

Features Comparison

API

#140
#113

Activity Dashboard

#226
#185

Adversarial Training

N/A
#6

Agent Interface

N/A
#9

Auto-Dialer

#25
#23

Automated Image & Video Editing

N/A
#5

Automatic Call Distribution

#18
#17

Automatic Transcription

#17
N/A

CRM

#143
#125

Call Center Management

#24
#22

Winners

Talkdesk

1

Value for Money Winner

3

inContact Call Center Software

1

Productivity Winner

3

inContact Call Center Software

1

Small Businesses Winner

3

Talkdesk

1

Medium Businesses Winner

3

inContact Call Center Software

1

Enterprise Businesses Winner

3

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