Kixie PowerCall vs Genesys Cloud

Discover how Kixie PowerCall and Genesys Cloud compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.7 (1,052)
4.3 (1,644)

Value for Money

4.9
4.7

Ease of Use

5.0
3.9

ROI

27%
16%

Productivity

14%
24%

Support

3.9
3.1

Categories

4
3

Industries

4
65

Features

41
39

Small Businesses

7%
12%

Medium Businesses

92%
80%

Enterprise Businesses

1%
8%

Industries Comparison

Accommodation

#435
#435

Administrative

N/A
#376

Advertising

N/A
#334

Aerospace

N/A
#355

Agriculture

N/A
#464

Airlines

N/A
#255

Amusement

N/A
#279

Animal Production

N/A
#291

Arms

N/A
#295

Arts

N/A
#368

Categories Comparison

Call Center Workforce Management

#8
#8

Contact Center Quality Assurance

N/A
#10

IVR

#16
#16

Predictive Dialer

#10
N/A

Telemarketing

#6
N/A

Features Comparison

Activity Dashboard

N/A
#354

Agent Interface

N/A
#15

Auto-Dialer

#38
#38

Automatic Call Distribution

#29
#29

Call Center Management

#39
#39

Call Disposition

N/A
#17

Call Logging

#28
#28

Call Monitoring

#32
#32

Call Recording

#48
#48

Call Reporting

#17
N/A

Winners

Kixie PowerCall

1

Overall Winner

3

Genesys Cloud

1

Reviews Winner

3

Kixie PowerCall

1

Value for Money Winner

3

Kixie PowerCall

1

Ease of Use Winner

3

Genesys Cloud

1

Productivity Winner

3

Kixie PowerCall

1

Support Winner

3

Kixie PowerCall

1

Categories Winner

3

Genesys Cloud

1

Industries Winner

3

Kixie PowerCall

1

Features Winner

3

Genesys Cloud

1

Small Businesses Winner

3

Kixie PowerCall

1

Medium Businesses Winner

3

Genesys Cloud

1

Enterprise Businesses Winner

3

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