Hi, how can we help you today?
Dynamics 365 vs LiveAgent
Features Comparison
Discover how Dynamics 365 and LiveAgent compare to each other by their features
Total
205
193
"What If" Scenarios
AI/Machine Learning
API
Access Controls/Permissions
Account Alerts
Account Management
Accounting
Accounts Payable
Accounts Receivable
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Appointment Scheduling
Approval Process Control
Assignment Management
Audience Targeting
Audio/Video Conferencing
Audit Trail
Auto-Dialer
Automated Publishing
Automated Responses
Automated Routing
Automatic Call Distribution
Autoresponders
Bank Reconciliation
Batch Communications
Batch Processing
Billing & Invoicing
Billing Portal
Bills of Material
Blended Call Center
Brand Tracking
Budgeting/Forecasting
CES Survey Structure
CMDB
CRM
CSAT Survey Structure
Calendar Management
Calendar/Reminder System
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transcription
Call Transfer
Callback Scheduling
Caller ID
Caller Profiles
Campaign Management
Canned Responses
Case Management
Cash Flow Management
Cash Management
Catalog Management
Change Management
Chart of Accounts
Chat/Messaging
Chatbot
Client Management
Client Portal
Code-free Development
Collaboration Tools
Commenting/Notes
Commission Management
Communication Management
Complaint Monitoring
Compliance Management
Computer Telephony Integration
Conferencing
Consolidation/Roll-Up
Contact Database
Contact Management
Content Management
Contingency Billing
Conversation Intelligence
Corrective and Preventive Actions (CAPA)
Credit Card Processing
Customer Communication
Customer Data Management
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Segmentation
Customer Support
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Invoices
Customizable Reports
Customizable Templates
Dashboard
Data Connectors
Data Import/Export
Data Integration
Data Security
Data Visualization
Demand Forecasting
Discussions/Forums
Dispatch Management
Distribution Management
Document Management
Document Storage
Donation Tracking
Donor Management
Drag & Drop Editor
Duplicate Payment Alert
ERP integration
Electronic Signature
Email Management
Email Marketing
Email Templates
Employee Scheduling
Engagement Tracking
Event Triggered Actions
Expense Management
Expense Tracking
Fax Management
Feedback Management
File Sharing
File Transfer
Financial Analysis
Financial Management
Financial Reporting
Fixed Asset Management
For Developers
For Insurance Industry
For Real Estate
For Sales/Marketing
Forecasting
Forms Management
Fraud Detection
Full Text Search
Functions/Calculations
GPS
General Ledger
Geotargeting
HIPAA Compliant
HR Management
Help Desk Management
Hourly Billing
IT Asset Management
IVR
Image Library
Import/Export Management
Inbound Call Center
Inbox Management
Incident Management
Income & Balance Sheet
Insurance Management
Intent Recognition
Interaction Tracking
Interactive Content
Intraday Management
Inventory Management
Invoice Processing
Issue Auditing
Issue Scheduling
KPI Monitoring
Key Performance Indicators
Keyword Tracking
Knowledge Base Management
Knowledge Management
Labor Forecasting
Landing Pages/Web Forms
Language Detection
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
Lead Verification/Validation
Live Chat
Macros/Templated Responses
Maintenance Scheduling
Marketing Automation
Materials Management
Medical Billing
Medical Coding
Mobile Access
Mobile Interface
Multi-Account Management
Multi-Campaign
Multi-Channel Communication
Multi-Currency
Multi-Language
Multi-Location
Multiple Scoring Models
Multiple Scripts
NPS Survey Structure
NPS of Customers
Natural Language Processing
Negative Feedback Management
Offline Form
On-Demand Communications
Onboarding
Online Time Clock
Order Fulfillment
Order Management
Outbound Call Center
PBX
Payment Processing
Payroll Management
Performance Metrics
Personalization
Phone Key Input
Pipeline Management
Post Scheduling
Pre-Configured Bot
Pre-recorded Messages
Predictive Dialer
Prioritization
Private Dashboards
Proactive Chat
Problem Management
Process/Workflow Automation
Procurement Management
Productivity Analysis
Profit/Loss Statement
Progressive Dialer
Project Billing
Project Management
Prospecting Tools
Public Dashboards
Purchase Order Management
Purchase Order Reconciliation
Purchasing & Receiving
Quality Assurance
Quality Management
Query Suggestions
Queue Management
Quotes/Estimates
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Recurring Issues
Referral Tracking
Reminders
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Requisition Management
Retention Tracking
Revenue Management
Rich Text Editor
Ring Groups
Role-Based Permissions
Routing
SEO Management
SSL Security
Sales & Operations Planning
Sales Activity Management
Sales Pipeline Management
Sales Reports
Scheduled Recording
Scheduling
Scorecards
Screen Sharing
Search/Filter
Segmentation
Self Service Portal
Sentiment Analysis
Service History
Service Level Agreement (SLA) Management
Session Recording
Shared Contacts
Shipping Management
Social Media Integration
Social Media Monitoring
Source Tracking
Sourcing Management
Speech Recognition
Spend Analysis
Spend Control
Spend Management
Status Tracking
Supplier Management
Supply Chain Management
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Automation
Task Management
Tax Management
Template Management
Territory Management
Text Analysis
Text Editing
Text to Speech
Third-Party Integrations
Time & Expense Tracking
Transaction Management
Transcripts/Chat History
Transfers/Routing
Unified Directory
Usage Tracking/Analytics
User Management
Vendor Management
Video Conferencing
Video Support
Virtual Assistant
Virtual Call Center
Virtual Extensions
Visual Analytics
Voice Customization
Voice Mail
WYSIWYG Editor
Widgets
Work Order Management
Workflow Management
Workforce Management
Hi there, what do you need?
We need a reliable project management software for 50 for less than 10$ per user...
Audit platform with integrated learning and inventory management...
I need a dental clinic software to handle, bookings and payments...
Recommend me an easy and fast to implement chatbot for our support...
Our Advanced algorithm will find the best solution for your needs and filter out all the nonsense and marketing buzz for you