LiveAgent is a cloud-based customer service and helpdesk software that provides businesses with a comprehensive platform to manage customer interactions, tickets, and feedback.

LiveAgent

Name: LiveAgent
Rating: 4.5 (3774 reviews)

LiveAgent is a cloud-based customer service platform that enables businesses to manage all communication channels in one place. It offers features such as ticketing system, live chat, phone and email management, reporting and analytics, and integration with popular CRM systems. The software aims to help companies provide timely and efficient support to their customers.

Get Started

Reviews and Ratings of LiveAgent

We have gathered all the data so you don't have to.

Making decisions simple and saving your time and money.

G2 Rating

4.5 (1,504 Reviews)

SaasGuro Rating

Overall 4.5 (3,774 Reviews)

Value for Money

Ease of Use

Support

Capterra Rating

4.7 (1,657 Reviews)

LiveAgent Product Reviews

See the platform from within the latest LiveAgent videos

What verified reviews from expects say about
LiveAgent

Insights from field experts about LiveAgent from first hand

V. Parker

I've had an exceptional experience with LiveAgent - their omnichannel platform seamlessly integrates all customer interactions, providing unparalleled visibility and control. Their AI-powered chatbots and customizable workflows have significantly enhanced my team's efficiency and customer ...

T. Stewart

I've had an exceptional experience with LiveAgent - its seamless ticketing system and robust features have streamlined our customer support operations. The intuitive interface has also improved our team's productivity and overall efficiency significantly. Highly recommend for businesses of...

C. Lewis

I've had an outstanding experience with LiveAgent. Its user-friendly interface and robust feature set made it effortless to manage customer support operations. The software's ability to integrate with various platforms ensured seamless communication across channels. I was impressed by its ...

J. Mitchell

I've been using LiveAgent for customer support and it's been a game-changer - intuitive interface, robust features, seamless ticketing system, and excellent reporting tools. Highly recommend it to businesses looking to elevate their service experience!

R. Stewart

I've been using LiveAgent for customer support and it's been a frustrating experience. The interface is cluttered and not user-friendly at all, taking too much time to navigate through different tabs. The ticketing system is slow and sometimes tickets get lost in the mix. Customer support ...

T. Garcia

I've had the misfortune of using LiveAgent for my customer support team and I must say it's been a disaster. The interface is cluttered and outdated, making it difficult to navigate even for tech-savvy users like myself. The ticketing system is slow and often crashes, resulting in missed s...

LiveAgent is best fit for these top industries

Visit Website

Manufacturing

Manufacturing industry software for production planning, quality control, and supply chain management. Advanced solutions to monitor processes, ensure product standards, and track materials. Trusted by manufacturers to support reliable and high-quality production.

Hospitality

Hospitality industry software for hotel management, guest services, and booking operations. Top solutions to handle reservations, manage staff, and improve guest experiences. Trusted by hotels and resorts to support efficient and welcoming hospitality services.

Agriculture

Agriculture industry software for crop management, livestock tracking, and supply chain operations. Advanced solutions to monitor growth, manage resources, and ensure sustainability. Key tools for efficient and productive farming practices.

Alternatives to LiveAgent you might consider and compare

These are alternatives that you can choose from and compare to best align with your interests and filed of expertise.

Bitrix24

Bitrix24 is a cloud-based collaboration platform that offers a range of business tools and features. It provides file sharing and storage, project management, communication channels, CRM system, task management, and integration with third-party apps through APIs or Zapier. Users can also create custom workflows and automate tasks within the platform.

Salesforce

Salesforce is a cloud-based software company that provides customer relationship management (CRM) solutions to businesses of all sizes. It offers a range of products and services including sales, marketing, and customer service tools, as well as analytics and artificial intelligence capabilities. The platform is designed to help companies manage interactions with customers across various touchpoints.

Pipedrive

Pipedrive is a sales pipeline management platform that helps businesses manage their sales process efficiently. It offers customizable pipelines, deal tracking, and sales team collaboration tools to streamline sales operations and boost revenue growth. With Pipedrive, users can visualize their sales journey, set targets, and gain insights into their sales performance in real-time, making it easier to close deals and achieve business goals.

Zoho CRM

Zoho CRM is a cloud-based customer relationship management software that helps businesses manage contacts, leads, accounts, and sales pipelines. It offers features like sales automation, marketing automation, and analytics to boost sales and productivity.

Zendesk

Zendesk is a cloud-based customer service platform that helps businesses manage and support customers across multiple channels. It provides ticketing, chat, voice, and mobile messaging capabilities, as well as analytics and reporting tools to track performance and identify areas for improvement. The software also integrates with popular apps and services, allowing companies to personalize their customer experience.

Dynamics 365

Dynamics 365 is a cloud-based business application platform that integrates enterprise resource planning (ERP), customer relationship management (CRM), and finance and operations capabilities to drive business growth and efficiency.

EngageBay Marketing

EngageBay Marketing is an all-in-one marketing software that offers email marketing, lead scoring, chatbots, and CRM tools to help businesses create personalized customer experiences, automate workflows, and drive conversions with its user-friendly interface.

Confluence

Confluence is a collaborative software platform that enables teams to create, share, and manage content in one place. It allows users to store meeting minutes, project plans, and product documentation, while also integrating with other tools like Jira and Trello. Confluence's wiki-style interface supports rich text editing, images, and links, making it easy for teams to collaborate on complex projects.

Slack

Slack is a communication platform that enables teams to collaborate through messaging, voice and video calls, file sharing, and integration with other productivity tools.

Explore more Alternatives

Frequently asked questions about LiveAgent

Find answers to the most relevant queries to be able to make decisions right away.

What is LiveAgent?

What features does LiveAgent offer?

Is LiveAgent scalable for large businesses?

Does LiveAgent integrate with my existing CRM system?

Can I try out LiveAgent before committing to a plan?

What kind of support does LiveAgent offer?

Is LiveAgent secure and compliant with industry standards?

Can I customize LiveAgent to fit my brand identity?

Hi there, what do you need?

We need a reliable project management software for 50 for less than 10$ per user...

Audit platform with integrated learning and inventory management...

I need a dental clinic software to handle, bookings and payments...

Recommend me an easy and fast to implement chatbot for our support...

Our Advanced algorithm will find the best solution for your needs and filter out all the nonsense and marketing buzz for you