LiveChat vs Viber

Discover how LiveChat and Viber compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.5 (1,739)
4.3 (4,220)

Value for Money

4.0
4.7

Ease of Use

4.3
3.3

ROI

2%
16%

Productivity

54%
4%

Support

4.0
2.5

Categories

5
2

Industries

68
46

Features

53
22

Small Businesses

14%
34%

Medium Businesses

80%
61%

Enterprise Businesses

6%
5%

Industries Comparison

Accommodation

#331
N/A

Administrative

#286
N/A

Advertising

#258
#286

Aerospace

#270
N/A

Agriculture

#356
N/A

Airlines

#197
N/A

Amusement

#209
N/A

Animal Production

#221
N/A

Arms

#227
N/A

Arts

#279
N/A

Categories Comparison

Customer Communications Management

N/A
#10

Customer Engagement

#10
#11

Customer Service

#10
N/A

Help Desk

#8
N/A

Live Chat

#10
N/A

Online CRM

#10
N/A

Features Comparison

API

#164
N/A

Access Controls/Permissions

#217
N/A

Activity Dashboard

#284
#310

Alerts/Escalation

#44
N/A

Alerts/Notifications

#304
#329

Automated Routing

#25
N/A

Autoresponders

#29
N/A

Batch Communications

N/A
#10

CRM

#178
#196

Calendar Management

#199
N/A

Winners

LiveChat

1

Overall Winner

3

Viber

1

Reviews Winner

3

Viber

1

Value for Money Winner

3

LiveChat

1

Ease of Use Winner

3

Viber

1

ROI Winner

3

LiveChat

1

Productivity Winner

3

LiveChat

1

Support Winner

3

LiveChat

1

Categories Winner

3

LiveChat

1

Industries Winner

3

LiveChat

1

Features Winner

3

Viber

1

Small Businesses Winner

3

LiveChat

1

Medium Businesses Winner

3

LiveChat

1

Enterprise Businesses Winner

3

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