LiveChat is a live chat software that allows businesses to communicate with their customers in real-time, across various channels including website, mobile app, and social media.

LiveChat

Name: LiveChat
Rating: 4.5 (1739 reviews)

LiveChat is a cloud-based customer service platform that enables businesses to manage conversations with customers across various channels including website chat, email, and messaging apps in real-time.

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Reviews and Ratings of LiveChat

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G2 Rating

4.5 (5 Reviews)

SaasGuro Rating

Overall 4.5 (1,739 Reviews)

Value for Money

Ease of Use

Support

Capterra Rating

4.6 (1,689 Reviews)

What verified reviews from expects say about
LiveChat

Insights from field experts about LiveChat from first hand

T. Williams

I've been using LiveChat for our customer support and it's been a game-changer. The interface is super intuitive, response times are fast, and the analytics provide valuable insights to improve our service. A must-have for any business!

J. Mitchell

I've been using LiveChat for our customer support and it's been a game-changer. The platform is incredibly user-friendly and easy to navigate, allowing my team to quickly respond to incoming chats and resolve issues efficiently. The chat transcripts are also easily accessible, making it si...

B. Clark

I've been impressed with how efficiently LiveChat helps me manage customer support. The user interface is intuitive and easy to navigate. Features like automated responses and chat prioritization have streamlined our conversation workflow, allowing us to resolve issues quickly and provide ...

J. Wright

I've been using LiveChat for my online store and it's been a game-changer. The interface is intuitive and easy to navigate, allowing me to respond quickly to customer inquiries. The customization options are also great, enabling me to tailor the chat experience to our brand's voice. Overal...

C. Hall

I've been using LiveChat for my e-commerce website and it's been a game-changer. The interface is clean and user-friendly, allowing me to quickly onboard new agents. The chat feature has significantly improved customer satisfaction, with an average response time of under 2 minutes. I also ...

LiveChat is best fit for these top industries

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Manufacturing

Manufacturing industry software for production planning, quality control, and supply chain management. Advanced solutions to monitor processes, ensure product standards, and track materials. Trusted by manufacturers to support reliable and high-quality production.

Hospitality

Hospitality industry software for hotel management, guest services, and booking operations. Top solutions to handle reservations, manage staff, and improve guest experiences. Trusted by hotels and resorts to support efficient and welcoming hospitality services.

Agriculture

Agriculture industry software for crop management, livestock tracking, and supply chain operations. Advanced solutions to monitor growth, manage resources, and ensure sustainability. Key tools for efficient and productive farming practices.

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NetSuite

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Bitrix24

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Salesforce

Salesforce is a cloud-based software company that provides customer relationship management (CRM) solutions to businesses of all sizes. It offers a range of products and services including sales, marketing, and customer service tools, as well as analytics and artificial intelligence capabilities. The platform is designed to help companies manage interactions with customers across various touchpoints.

Pipedrive

Pipedrive is a sales pipeline management platform that helps businesses manage their sales process efficiently. It offers customizable pipelines, deal tracking, and sales team collaboration tools to streamline sales operations and boost revenue growth. With Pipedrive, users can visualize their sales journey, set targets, and gain insights into their sales performance in real-time, making it easier to close deals and achieve business goals.

LiveAgent

LiveAgent is a cloud-based customer service platform that enables businesses to manage all communication channels in one place. It offers features such as ticketing system, live chat, phone and email management, reporting and analytics, and integration with popular CRM systems. The software aims to help companies provide timely and efficient support to their customers.

Airtable

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Zendesk

Zendesk is a cloud-based customer service platform that helps businesses manage and support customers across multiple channels. It provides ticketing, chat, voice, and mobile messaging capabilities, as well as analytics and reporting tools to track performance and identify areas for improvement. The software also integrates with popular apps and services, allowing companies to personalize their customer experience.

Zoho CRM

Zoho CRM is a cloud-based customer relationship management software that helps businesses manage contacts, leads, accounts, and sales pipelines. It offers features like sales automation, marketing automation, and analytics to boost sales and productivity.

Dynamics 365

Dynamics 365 is a cloud-based business application platform that integrates enterprise resource planning (ERP), customer relationship management (CRM), and finance and operations capabilities to drive business growth and efficiency.

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Frequently asked questions about LiveChat

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What is LiveChat?

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Can I integrate LiveChat with my existing CRM software?

How do I measure the effectiveness of LiveChat on my website?

Is LiveChat secure and compliant with regulations?

Can I use LiveChat on multiple websites or domains?

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