LiveChat vs Zendesk

Discover how LiveChat and Zendesk compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.5 (1,739)
4.2 (10,594)

Value for Money

4.0
3.5

Ease of Use

4.3
3.1

ROI

2%
17%

Productivity

54%
4%

Support

4.0
4.6

Categories

5
28

Industries

68
46

Features

53
192

Small Businesses

14%
10%

Medium Businesses

80%
75%

Enterprise Businesses

6%
15%

Industries Comparison

Accommodation

#331
N/A

Administrative

#286
N/A

Advertising

#258
N/A

Aerospace

#270
N/A

Agriculture

#356
#52

Airlines

#197
N/A

Amusement

#209
N/A

Animal Production

#221
N/A

Arms

#227
N/A

Arts

#279
N/A

Categories Comparison

CRM

N/A
#6

Call Center

N/A
#5

Call Recording

N/A
#3

Community

N/A
#3

Complaint Management

N/A
#4

Contact Center

N/A
#4

Customer Communications Management

N/A
#3

Customer Engagement

#10
#5

Customer Experience

N/A
#8

Customer Satisfaction

N/A
#6

Features Comparison

AI/Machine Learning

N/A
#18

API

#164
#35

Access Controls/Permissions

#217
#40

Account Alerts

N/A
#4

Account Management

N/A
#2

Activity Dashboard

#284
#48

Activity Tracking

N/A
#21

Agent Interface

N/A
#4

Alerts/Escalation

#44
#14

Alerts/Notifications

#304
#47

Winners

LiveChat

1

Overall Winner

3
Zendesk logo

Zendesk

1

Reviews Winner

3

LiveChat

1

Value for Money Winner

3

LiveChat

1

Ease of Use Winner

3
Zendesk logo

Zendesk

1

ROI Winner

3

LiveChat

1

Productivity Winner

3
Zendesk logo

Zendesk

1

Support Winner

3
Zendesk logo

Zendesk

1

Categories Winner

3

LiveChat

1

Industries Winner

3
Zendesk logo

Zendesk

1

Features Winner

3

LiveChat

1

Small Businesses Winner

3

LiveChat

1

Medium Businesses Winner

3
Zendesk logo

Zendesk

1

Enterprise Businesses Winner

3

Hi there, what do you need?

We need a reliable project management software for 50 for less than 10$ per user...

Audit platform with integrated learning and inventory management...

I need a dental clinic software to handle, bookings and payments...

Recommend me an easy and fast to implement chatbot for our support...

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