Rilla vs inContact Call Center Software

Discover how Rilla and inContact Call Center Software compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.8 (1,870)
4.1 (2,486)

Value for Money

4.1
3.8

Ease of Use

3.3
3.6

ROI

6%
19%

Productivity

6%
38%

Support

4.2
4.2

Categories

1
9

Industries

68
3

Features

9
73

Small Businesses

23%
32%

Medium Businesses

61%
60%

Enterprise Businesses

16%
8%

Industries Comparison

Accommodation

#695
N/A

Administrative

#617
N/A

Advertising

#541
N/A

Aerospace

#599
N/A

Agriculture

#775
N/A

Airlines

#412
N/A

Amusement

#463
N/A

Animal Production

#478
N/A

Arms

#483
N/A

Arts

#614
N/A

Categories Comparison

Auto Dialer

N/A
#5

Call Center Workforce Management

N/A
#6

Call Recording

N/A
#8

Call Tracking

N/A
#6

Contact Center Quality Assurance

N/A
#5

Customer Support

N/A
#9

IVR

N/A
#6

Predictive Dialer

N/A
#3

Speech Analytics

#10
#3

Features Comparison

API

N/A
#140

Activity Dashboard

N/A
#226

Auto-Dialer

N/A
#25

Automatic Call Distribution

N/A
#18

Automatic Transcription

#33
#17

CRM

N/A
#143

Call Center Management

#49
#24

Call Disposition

N/A
#7

Call Logging

N/A
#19

Call Monitoring

N/A
#20

Winners

Rilla

1

Value for Money Winner

3
3

inContact Call Center Software

1

Productivity Winner

3
3

Rilla

1

Industries Winner

3

inContact Call Center Software

1

Small Businesses Winner

3

Rilla

1

Medium Businesses Winner

3

Rilla

1

Enterprise Businesses Winner

3

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