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Salesforce vs Zoho Desk
Features Comparison
Discover how Salesforce and Zoho Desk compare to each other by their features
Total
274
155
AI/Machine Learning
API
Access Controls/Permissions
Account Alerts
Account Management
Accounting
Accounting Integration
Accounts Receivable
Accrual Accounting
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Agent Interface
Agent Management
Alerts/Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Archiving & Retention
Asset Tracking
Assignment Management
Audience Targeting
Auto-Dialer
Automated Responses
Automated Routing
Automatic Call Distribution
Autoresponders
Availability Management
Batch Communications
Batch Processing
Bid Management
Billing & Invoicing
Blended Call Center
Brand Tracking
Budgeting/Forecasting
Business Card/Badge Scanning
CMDB
CRM
CRM Integration
Calendar Management
Calendar/Reminder System
Call Center Management
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Caller ID
Campaign Management
Canned Responses
Capacity Management
Catalog Management
Change Management
Change Order Management
Channel Management
Charting
Chat/Messaging
Chatbot
Client Management
Client Tracking
Client/Property Matching
Code Enforcement
Collaboration Tools
Commenting/Notes
Communication Management
Communications Management
Compliance Management
Computer Telephony Integration
Configuration Management
Contact Database
Contact Management
Content Library
Content Management
Content Sharing
Contract/License Management
Conversation Intelligence
Corrective and Preventive Actions (CAPA)
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Portal
Customer Profiles
Customer Segmentation
Customer Support
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Enrichment
Data Entry
Data Import/Export
Data Recovery
Data Security
Data Visualization
Database Creation
Deal Management
Delivery Tracking
Demand Forecasting
Demographic/Firmographic Data
Denial Management
Diagnostic Tools
Disaster Recovery
Discussions/Forums
Dispatch Management
Document Management
Document Storage
Drag & Drop
Drag & Drop Editor
Dynamic Modeling
Dynamic Pricing
EHR/EMR Integration
Electronic Payments
Email Management
Email Marketing
Email Templates
Email Tracking
Employee Coaching Tools
Employee Management
Employee Scheduling
Engagement Tracking
Equipment Management
Expense Tracking
Facility Management
Feedback Management
File Sharing
Financial Management
Fixed Asset Management
Fleet Management
For Airlines
For Government
For Healthcare
For Hospitality Industry
For Insurance Industry
For Sales Teams/Organizations
Forecasting
Forms Management
Fuel Tracking
Full Text Search
GPS
Gamification
Geotargeting
Goal Setting/Tracking
Graphical Data Presentation
Help Desk Management
ICD-10 Compliance
IT Asset Management
IVR
Image Editing
Inbox Management
Incident Management
Incident Reporting
Inspection Management
Insurance Eligibility Verification
Insurance Management
Interaction Tracking
Interactive Content
Intraday Management
Inventory Management
Investigation Management
Issue Auditing
Issue Tracking
Job Costing
Job Scheduling
KPI Monitoring
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Labor Forecasting
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Engagement
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Verification/Validation
Listing Management
Live Chat
Live Driver Tracking
Location Tracking
Loyalty Cards
Loyalty Program
Macros/Templated Responses
Maintenance Scheduling
Marketing Automation
Medical History Records
Meeting Management
Microlearning
Mobile Access
Mobile Interface
Modeling & Simulation
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Channel Marketing
Multi-Channel Social Integration
Multi-Language
Multiple Scoring Models
NPS Survey Structure
NPS of Customers
Negative Feedback Management
No-Card Loyalty System
Notes Management
OSHA Compliance
Offline Form
On Call Scheduling
On-Demand Communications
Onboarding
Opportunity Management
Outbound Call Center
Partner Portal
Patient Communications
Patient Scheduling
Payment Processing
Performance Management
Performance Metrics
Permit Issuance
Personalization
Pipeline Management
Predictive Analytics
Predictive Dialer
Presentation Tools
Price and Cost Calculations
Prioritization
Proactive Chat
Problem Management
Process/Workflow Automation
Procurement Management
Productivity Analysis
Progress Tracking
Project Management
Project Tracking
Proposal Management
Prospecting Tools
Purchasing & Receiving
Quality Assurance
Quality Management
Queue Management
Quotes/Estimates
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Updates
Real-time Consumer-facing Chat
Recommendations
Recurring Issues
Recurring/Subscription Billing
Referral Tracking
Release Management
Reminders
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Rescheduling
Revenue Management
Rewards Points
Rich Text Editor
Routing
SEO Management
SMS Messaging
Safety Incident Management
Sales Activity Management
Sales Approval
Sales Forecasting
Sales Pipeline Management
Sales Planning
Sales Reports
Scheduling
Scorecards
Screen Sharing
Search/Filter
Secure Data Storage
Segmentation
Self Service Data Preparation
Self Service Portal
Sentiment Analysis
Service Catalog
Service History
Service Level Agreement (SLA) Management
Service Request Management
Session Recording
Session Transfer
Shared Contacts
Shared Inboxes
Signature Management
Social Media Integration
Social Media Monitoring
Source Tracking
Spam Blocker
Staff Calendar
Statistical Analysis
Status Tracking
Subcontractor Management
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Takeoff
Task Automation
Task Management
Task Scheduling
Taxation & Assessment
Technician Management
Template Management
Territory Management
Text Analysis
Third-Party Integration
Third-Party Integrations
Ticket Management
Time & Expense Tracking
Time Tracking
Timesheet Management
To-Do List
Training Management
Transcripts/Chat History
Transfers/Routing
Usage Tracking/Analytics
User Management
Vendor Management
Version Control
Visual Analytics
VoIP
Voice Mail
Voice Recognition
WYSIWYG Editor
Whitelisting/Blacklisting
Work Order Management
Workflow Management
Workforce Management
Yield Management
Hi there, what do you need?
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