Smartsupp live chat vs Zendesk

Discover how Smartsupp live chat and Zendesk compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.6 (1,209)
4.2 (10,594)

Value for Money

4.6
3.5

Ease of Use

4.4
3.1

ROI

39%
17%

Productivity

18%
4%

Support

4.0
4.6

Categories

4
28

Industries

6
46

Features

40
192

Small Businesses

15%
10%

Medium Businesses

67%
75%

Enterprise Businesses

18%
15%

Industries Comparison

Accommodation

#435
N/A

Agriculture

N/A
#52

Automotive

N/A
#54

Beverage

N/A
#41

Biotechnology

N/A
#38

Broadcasting

N/A
#36

Chemical

#425
#46

Clothing

N/A
#41

Construction

N/A
#43

Defense

N/A
#38

Categories Comparison

CRM

N/A
#6

Call Center

N/A
#5

Call Recording

N/A
#3

Chatbot

#9
N/A

Community

N/A
#3

Complaint Management

N/A
#4

Contact Center

N/A
#4

Conversational AI Platform

#9
N/A

Conversational Marketing Platform

#7
N/A

Customer Communications Management

N/A
#3

Features Comparison

AI/Machine Learning

#108
#18

API

N/A
#35

Access Controls/Permissions

N/A
#40

Account Alerts

N/A
#4

Account Management

N/A
#2

Activity Dashboard

N/A
#48

Activity Tracking

N/A
#21

Agent Interface

N/A
#4

Alerts/Escalation

N/A
#14

Alerts/Notifications

N/A
#47

Winners

Smartsupp live chat

1

Overall Winner

3
Zendesk logo

Zendesk

1

Reviews Winner

3

Smartsupp live chat

1

Value for Money Winner

3

Smartsupp live chat

1

Ease of Use Winner

3

Smartsupp live chat

1

Productivity Winner

3
Zendesk logo

Zendesk

1

Support Winner

3
Zendesk logo

Zendesk

1

Categories Winner

3
Zendesk logo

Zendesk

1

Industries Winner

3
Zendesk logo

Zendesk

1

Features Winner

3

Smartsupp live chat

1

Small Businesses Winner

3
Zendesk logo

Zendesk

1

Medium Businesses Winner

3

Smartsupp live chat

1

Enterprise Businesses Winner

3

Hi there, what do you need?

We need a reliable project management software for 50 for less than 10$ per user...

Audit platform with integrated learning and inventory management...

I need a dental clinic software to handle, bookings and payments...

Recommend me an easy and fast to implement chatbot for our support...

Our Advanced algorithm will find the best solution for your needs and filter out all the nonsense and marketing buzz for you