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Smartsupp live chat

Smartsupp is a live chat software that helps businesses engage with customers in real-time. It offers customizable chat boxes, automated greetings, and messaging. Users can also add integrations to popular platforms like Shopify, WordPress, and Google Analytics for seamless tracking and data analysis.

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Reviews and Ratings of Smartsupp live chat

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G2 Rating

4.7 (675 Reviews)

SaasGuro Rating

Overall 4.6 (1,209 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.6 (343 Reviews)

What verified reviews from expects say about
Smartsupp live chat

Insights from field experts about Smartsupp live chat from first hand

G. Hall

I was thoroughly disappointed with Smartsupp's live chat functionality, it consistently crashed and lost conversations mid-session, the mobile app was clunky and unresponsive, and customer support failed to resolve my issues in a timely manner.

R. Knight

"I've had an excellent experience with Smartsupp's live chat software. The ease of use and customization options have allowed me to provide top-notch customer support, resulting in a significant increase in conversion rates and overall business growth."

G. Moore

I've been using Smartsupp's live chat feature for my website and it has genuinely improved customer engagement. The ease of integration with our CMS was impressive and the widget customization options allowed us to tailor the experience to our brand. Response times were swift and the analy...

K. Foster

I'm thoroughly impressed with Smartsupp's live chat software. The seamless integration was effortless and intuitive. Customer support is top-notch, resolving my queries promptly. The analytics feature provides valuable insights, helping me refine my customer service approach. A fantastic t...

M. Kelly

I've experienced significant boosts in customer engagement with Smartsupp's intuitive live chat feature, effortless integration with my website, and valuable insights into user behavior. Their software has been a game-changer for my online business, allowing me to respond promptly and buil...

T. Thompson

I've been using Smartsupp for my e-commerce website and I'm thoroughly impressed with its features and ease of use. The live chat widget is highly customizable, allowing me to tailor it to my brand's identity. I appreciate how the software integrates seamlessly with my site, ensuring a smo...

Smartsupp live chat is best fit for these top industries

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Manufacturing

Manufacturing industry software for production planning, quality control, and supply chain management. Advanced solutions to monitor processes, ensure product standards, and track materials. Trusted by manufacturers to support reliable and high-quality production.

Hospitality

Hospitality industry software for hotel management, guest services, and booking operations. Top solutions to handle reservations, manage staff, and improve guest experiences. Trusted by hotels and resorts to support efficient and welcoming hospitality services.

Agriculture

Agriculture industry software for crop management, livestock tracking, and supply chain operations. Advanced solutions to monitor growth, manage resources, and ensure sustainability. Key tools for efficient and productive farming practices.

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Frequently asked questions about Smartsupp live chat

Find answers to the most relevant queries to be able to make decisions right away.

What is Smartsupp Live Chat?

Smartsupp Live Chat is a live chat software that allows businesses to engage with their website visitors, answer their questions, and provide them with the support they need.

How do I add Smartsupp Live Chat to my website?

You can add Smartsupp Live Chat to your website by copying and pasting a small piece of code into your website's HTML. This code is provided when you sign up for a Smartsupp account.

What features does Smartsupp Live Chat offer?

Smartsupp Live Chat offers features such as real-time messaging, chat triggers, customizable chat windows, and analytics to help businesses understand their website visitors' behavior.

Is Smartsupp Live Chat mobile-friendly?

Yes, Smartsupp Live Chat is fully mobile-friendly and works seamlessly on all devices, including desktops, tablets, and smartphones.

Can I customize the chat window to match my website's branding?

Yes, you can customize the chat window to match your website's branding by uploading your logo, choosing from a range of colors and themes, and modifying the layout as needed.

How do I respond to customer chats?

You can respond to customer chats through the Smartsupp dashboard, which is accessible on desktops, tablets, or smartphones. You'll receive notifications when a visitor starts chatting with you.

What are chat triggers and how do they work?

Chat triggers are automated messages that appear to visitors based on specific conditions, such as time spent on the website or pages visited. They can help engage visitors who might be struggling with your product or service.

Can I integrate Smartsupp Live Chat with other tools and services?

Yes, Smartsupp Live Chat integrates with a range of third-party tools and services, such as CRM software, marketing automation platforms, and e-commerce systems, to provide you with a more comprehensive view of your customers' behavior.

Is my data secure with Smartsupp Live Chat?

Yes, all data collected by Smartsupp Live Chat is securely stored in accordance with EU regulations (GDPR). Your data and interactions are protected through encryption and other security measures.

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