Spiceworks IT Help Desk vs Freshdesk

Discover how Spiceworks IT Help Desk and Freshdesk compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.4 (882)
4.4 (7,180)

Value for Money

4.9
4.1

Ease of Use

4.9
3.1

ROI

60%
11%

Productivity

48%
4%

Support

3.1
4.1

Categories

7
18

Industries

5
54

Features

60
130

Small Businesses

22%
36%

Medium Businesses

60%
58%

Enterprise Businesses

18%
6%

Industries Comparison

Accommodation

N/A
#45

Administrative

N/A
#40

Advertising

N/A
#33

Aerospace

N/A
#31

Agriculture

#372
N/A

Arts

N/A
#42

Automotive

#421
#50

Biotechnology

N/A
#36

Broadcasting

N/A
#34

Chemical

#341
#43

Categories Comparison

Application Performance Management

#10
N/A

Call Center

N/A
#4

Call Recording

N/A
#2

Complaint Management

N/A
#3

Customer Communications Management

N/A
#2

Customer Engagement

N/A
#4

Customer Experience

N/A
#7

Customer Satisfaction

N/A
#5

Customer Service

N/A
#4

Customer Support

N/A
#1

Features Comparison

API

N/A
#31

Access Controls/Permissions

#228
#36

Activity Dashboard

#295
#44

Activity Tracking

N/A
#19

Alerts/Escalation

#46
#12

Alerts/Notifications

#315
#43

Analytics

#18
N/A

Asset Tracking

N/A
#7

Assignment Management

N/A
#12

Automated Responses

N/A
#8

Winners

Spiceworks IT Help Desk

1

Value for Money Winner

3

Spiceworks IT Help Desk

1

Ease of Use Winner

3

Spiceworks IT Help Desk

1

Productivity Winner

3
Freshdesk logo

Freshdesk

1

Categories Winner

3
Freshdesk logo

Freshdesk

1

Industries Winner

3
Freshdesk logo

Freshdesk

1

Features Winner

3
Freshdesk logo

Freshdesk

1

Small Businesses Winner

3

Spiceworks IT Help Desk

1

Medium Businesses Winner

3

Spiceworks IT Help Desk

1

Enterprise Businesses Winner

3

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