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Spiceworks IT Help Desk

Spiceworks is a free and powerful help desk software that streamlines ticketing, asset management, and IT service automation for businesses of all sizes, providing customizable workflows, reporting, and integration with popular third-party tools.

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Reviews and Ratings of Spiceworks IT Help Desk

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G2 Rating

4.3 (311 Reviews)

SaasGuro Rating

Overall 4.4 (882 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.4 (565 Reviews)

Spiceworks IT Help Desk Product Reviews

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Spiceworks IT Help Desk

Insights from field experts about Spiceworks IT Help Desk from first hand

P. Davis

I've had a fantastic experience with Spiceworks IT Help Desk. Its intuitive interface and robust features have streamlined our ticketing process, significantly reducing response times and improving overall support quality. Highly recommended for any sized organization!

L. Brooks

I've had an incredibly smooth experience with Spiceworks IT Help Desk. Its intuitive interface and robust features have streamlined our ticketing process, saving us time and effort. It's a game-changer for small to medium-sized businesses like mine!

C. Parker

Extremely disappointed with Spiceworks Help Desk. The interface is clunky and outdated, custom fields are a hassle to set up, and the reporting features fall short of expectations for a modern IT help desk system.

H. Young

I've been using Spiceworks for our company's IT help desk needs and I'm thoroughly impressed. The user interface is clean and intuitive, making it easy to manage tickets and resolve issues quickly. The customizable reporting feature has allowed us to track and analyze our IT support perfor...

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Frequently asked questions about Spiceworks IT Help Desk

Find answers to the most relevant queries to be able to make decisions right away.

What is Spiceworks IT Help Desk?

Spiceworks IT Help Desk is a free, web-based help desk ticketing system that enables organizations to track and manage their technical support requests.

How does Spiceworks IT Help Desk work?

Users submit tickets through the Spiceworks portal or by email, which are then routed to designated personnel for review and resolution. Tickets can be assigned to specific technicians, prioritized, and tracked in real-time.

What features does Spiceworks IT Help Desk offer?

Spiceworks IT Help Desk provides a range of features including ticket management, asset tracking, inventory management, reporting, and automation. It also integrates with other tools and platforms such as Active Directory, Exchange, and Google.

Is Spiceworks IT Help Desk free?

Yes, Spiceworks IT Help Desk is a free product, making it an attractive option for small to medium-sized businesses and organizations on a budget.

Can I customize the look and feel of my Spiceworks IT Help Desk portal?

Yes, Spiceworks allows you to customize your portal with your company's logo, color scheme, and branding. This enables you to create a consistent user experience across all support channels.

How do I integrate my Spiceworks IT Help Desk with other tools?

Spiceworks offers integrations with a wide range of third-party tools and platforms, including Active Directory, Exchange, Google, and more. You can also use the API to create custom integrations.

Can I use Spiceworks IT Help Desk for remote teams?

Yes, Spiceworks is designed to support remote teams by providing a centralized platform for ticket management, asset tracking, and inventory management. This enables your team to work more efficiently, regardless of location.

How does Spiceworks IT Help Desk provide reporting and analytics?

Spiceworks provides advanced reporting and analytics capabilities that enable you to track key metrics such as ticket volume, resolution rates, and mean time to resolve (MTTR). This helps you identify trends and make data-driven decisions about your support operations.

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