Freshservice vs Substly
Features Comparison

Discover how Freshservice and Substly compare to each other by their features

Total

112

API

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Analytics

Approval Process Control

Approval Workflow

Asset Lifecycle Management

Asset Tracking

Audit Management

Audit Trail

Availability Management

Backup and Recovery

Barcode/Ticket Scanning

CMDB

CRM

Capacity Management

Change Management

Change Tracking

Checklists

Communications Management

Completion Tracking

Compliance Management

Compliance Tracking

Configuration Management

Contact Management

Contract/License Management

Corrective and Preventive Actions (CAPA)

Cost Tracking

Credential Management

Customer Support

Customizable Branding

Customizable Fields

Customizable Reports

Data Visualization

Device Auto Discovery

Digital Signature

Disaster Recovery

Document Storage

Drag & Drop

Electronic Signature

Full Text Search

Help Desk Management

IT Asset Management

IT Asset Tracking

IT Incident Management

Impact Management

Incident Management

Incident Reporting

Inventory Management

Investigation Management

Issue Management

Knowledge Base Management

Knowledge Management

License Inventory

License Management

License Tracking

Maintenance Management

Mobile Access

Multi-Channel Communication

Node Management

OSHA Compliance

On Call Scheduling

Onboarding

Patch Management

Performance Metrics

Performance Monitoring

Policy Management

Portable License

Pre-built Templates

Prioritization

Problem Management

Process/Workflow Automation

Procurement Management

Product Activation

Project Management

Real-Time Notifications

Relationship Mapping

Release Management

Reminders

Remote Access/Control

Remote Monitoring & Management

Renewal Management

Reporting & Statistics

Reporting/Analytics

Requisition Management

Resource Allocation & Planning

Risk Assessment

Safety Incident Management

Scheduling

Security Tools

Self Service Portal

Server Monitoring

Service Catalog

Service Level Agreement (SLA) Management

Shadow IT Detection

Spend Management

Subscription Management

Supplier Management

Support Ticket Management

Surveys & Feedback

Task Management

Team Collaboration

Templates

Ticket Management

Training Management

Trial License

Usage Tracking/Analytics

Vendor Management

Version Control

Workflow Management

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Freshservice vs SubstlyFeatures Comparison

Freshservice

Substly