Freshservice

Name: Freshservice
Rating: 4.6 (1916 reviews)

Freshservice is a cloud-based IT service management (ITSM) and customer support software that helps organizations streamline their help desk operations, manage incidents, requests, and problems, and improve overall business efficiency.

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Reviews and Ratings of Freshservice

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G2 Rating

4.6 (1,235 Reviews)

SaasGuro Rating

Overall 4.6 (1,916 Reviews)

Value for Money

Ease of Use

Support

Capterra Rating

4.5 (592 Reviews)

What verified reviews from expects say about
Freshservice

Insights from field experts about Freshservice from first hand

G. Hall

I've had an incredibly smooth experience with Freshservice. Its intuitive interface and seamless workflow management have streamlined our IT operations, allowing us to focus on more strategic initiatives while maintaining top-notch customer support. Highly recommended!

V. Jackson

I'm extremely disappointed with Freshservice's user interface which is cluttered and outdated. The ticketing system was slow to load and lackluster in its reporting capabilities. Not worth the investment for our team.

V. Brown

"I've been using Freshservice for our IT department and it's been a game-changer. The ticketing system is seamless, reporting is detailed, and collaboration tools are so easy to use. Highly recommend for small to medium-sized businesses."

E. White

I've been using Freshservice for a few months now and it's significantly improved our IT service management processes. The intuitive interface and customizable workflows have streamlined ticketing and resolution, while automated reports have enhanced visibility into our team's performance....

D. Taylor

I've thoroughly enjoyed using Freshservice for our IT support and service management needs. Its intuitive interface, customizable workflows, and robust features have streamlined our processes and improved overall efficiency, making it a valuable asset to our organization.

D. Hall

I've been utilizing Freshservice for our company's IT management and it has been a game-changer. The user-friendly interface and customizable workflows have streamlined our ticketing process significantly, allowing our team to focus on more critical tasks. The reporting feature also provid...

B. Patel

I've been using Freshservice for our company's IT support and it has genuinely streamlined our operations. The user-friendly interface allows our staff to easily submit tickets with detailed descriptions of their issues, which helps us pinpoint problems quickly. The automated workflows hav...

S. Phillips

I've had the pleasure of using Freshservice for our company's IT service management and I must say it's been a game-changer. The intuitive interface makes it easy to create and manage tickets, track requests, and monitor performance. The automated workflows and approvals have streamlined o...

Freshservice is best fit for these top industries

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Manufacturing

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Hospitality

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Agriculture

Agriculture industry software for crop management, livestock tracking, and supply chain operations. Advanced solutions to monitor growth, manage resources, and ensure sustainability. Key tools for efficient and productive farming practices.

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Frequently asked questions about Freshservice

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What is Freshservice?

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