Freshservice

Freshservice streamlines IT service management with powerful automation tools, boosting productivity and enhancing customer satisfaction through efficient ticket resolution.

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Reviews and Ratings of Freshservice

We’ve gathered all the data so you don’t have to, making decisions simple and saving you time and money.

4.6 (1,916)

ROI

Productivity

26%

Value for Money

4.8

Ease of Use

4.4

Support

4.4

Usage by Business Size

36%

56%

Categories - 13

Features - 112

API

Access Controls/Permissions

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Find features critical for making decisions

Find a specific feature the platform should have to be a great fit for your organisation.

Can this product help us with Reporting/Analytics?

Can this product help us with Compliance Management?

Can this product help us with Inventory Management?

Can this product help us with Task Management?

Freshservice Pricing Plans

Find out which pricing plan is the best fit for you.

Starter

Ideal for small teams or individual users.

$19

Growth

Designed for growing teams and organizations.

$35

Pro

Suitable for large teams and enterprises.

$49

Enterprise

Ideal for large-scale, complex deployments.

$99

Freshservice Product Reviews

See the platform from within the latest Freshservice videos.

What verified reviews from expects say about
Freshservice

Insights from field experts about Freshservice from first hand.

G. Hall

I've had an incredibly smooth experience with Freshservice. Its intuitive interface and seamless workflow management have streamlined our IT operations, allowing us to focus on more strategic initiatives while maintaining top-notch customer support. Highly recommended!

V. Jackson

I'm extremely disappointed with Freshservice's user interface which is cluttered and outdated. The ticketing system was slow to load and lackluster in its reporting capabilities. Not worth the investment for our team.

V. Brown

"I've been using Freshservice for our IT department and it's been a game-changer. The ticketing system is seamless, reporting is detailed, and collaboration tools are so easy to use. Highly recommend for small to medium-sized businesses."

E. White

I've been using Freshservice for a few months now and it's significantly improved our IT service management processes. The intuitive interface and customizable workflows have streamlined ticketing and resolution, while automated reports have enhanced visibility into our team's performance....

D. Taylor

I've thoroughly enjoyed using Freshservice for our IT support and service management needs. Its intuitive interface, customizable workflows, and robust features have streamlined our processes and improved overall efficiency, making it a valuable asset to our organization.

D. Hall

I've been utilizing Freshservice for our company's IT management and it has been a game-changer. The user-friendly interface and customizable workflows have streamlined our ticketing process significantly, allowing our team to focus on more critical tasks. The reporting feature also provid...

B. Patel

I've been using Freshservice for our company's IT support and it has genuinely streamlined our operations. The user-friendly interface allows our staff to easily submit tickets with detailed descriptions of their issues, which helps us pinpoint problems quickly. The automated workflows hav...

S. Phillips

I've had the pleasure of using Freshservice for our company's IT service management and I must say it's been a game-changer. The intuitive interface makes it easy to create and manage tickets, track requests, and monitor performance. The automated workflows and approvals have streamlined o...

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