SysAid vs TeamSupport
Features Comparison
Discover how SysAid and TeamSupport compare to each other by their features
Total
34
59
API
Access Controls/Permissions
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Analytics
Asset Tracking
Auto-Dialer
Automated Routing
CMDB
CRM
Canned Responses
Capacity Management
Case Management
Change Management
Chatbot
Collaboration Tools
Compliance Management
Computer Telephony Integration
Configuration Management
Contract/License Management
Customer Database
Customer Engagement
Customer Support
Customizable Fields
Data Visualization
Diagnostic Tools
Email Management
Event Logs
Feedback Management
Health Score
Help Desk Management
IT Asset Management
IVR
Incident Management
Interaction Tracking
Inventory Management
Issue Tracking
Knowledge Base Management
Live Chat
Mobile Access
Multi-Channel Communication
NPS of Customers
Onboarding
Prioritization
Problem Management
Procurement Management
Project Management
Quality Assurance
Quality Management
Queue Management
Real-Time Monitoring
Real-Time Notifications
Release Management
Reporting & Statistics
Reporting/Analytics
Resource Allocation & Planning
Revenue Management
Self Service Portal
Server Monitoring
Service Catalog
Service Level Agreement (SLA) Management
Service Request Management
Social Media Monitoring
Support Ticket Management
Survey/Poll Management
Task Management
Third-Party Integrations
Ticket Management
Uptime Reporting
Usage Tracking/Analytics
Web Traffic Reporting
Workflow Management
Workforce Management
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