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SysAid

SysAid IT service management software simplifies help desk operations with automated workflows, customizable forms, and robust analytics for efficient incident, problem, and change management.

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Reviews and Ratings of SysAid

We’ve gathered all the data so you don’t have to, making decisions simple and saving you time and money.

4.5 (1,232)

ROI

33%

Productivity

17%

Value for Money

4.2

Ease of Use

2.1

Support

4.4

Usage by Business Size

27%
64%
9%

Categories - 3

AI icon IT Service AI icon Server Monitoring AI icon Service Desk
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Features - 34

AI icon API AI icon Activity Dashboard AI icon Alerts/Escalation AI icon Alerts/Notifications AI icon CMDB AI icon Capacity Management
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Find a specific feature the platform should have to be a great fit for your organisation.

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SysAid Pricing Plans

Find out which pricing plan is the best fit for you.

Starter

Perfect for small to medium-sized IT teams. Supports up to 100 users.

$49

Professional

Ideal for larger IT teams or organizations with multiple locations. Supports up to 250 users.

$125

Enterprise

For the largest IT environments, this plan offers customization and advanced features. Supports any number of users.

$245

Cloud

A cloud-based version of our software with all standard features included. Supports up to 100 users.

$59

SysAid Product Reviews

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What verified reviews from expects say about
SysAid

Insights from field experts about SysAid from first hand.

S. Parker

I'm thoroughly impressed with SysAid's user-friendly interface and robust features, which have significantly streamlined our IT operations and improved ticket management. The customizable dashboards and automated workflows are game-changers for productivity!

L. Lewis

I've had an excellent experience with SysAid. The IT service management platform has streamlined our workflow and significantly reduced incident resolution time. The user-friendly interface and customizable features have empowered our teams to work more efficiently, while the robust report...

J. Thompson

I've had the pleasure of using SysAid for our IT service management needs and I must say it's been a game-changer. The intuitive interface makes it incredibly easy to use, even for our less tech-savvy team members. The customizable dashboard allows me to prioritize tasks and see the big pi...

C. Lee

I've been using SysAid for our IT support team and it's genuinely transformed the way we work. The self-service portal has reduced the number of tickets by 30% as end-users can easily find answers to common issues on their own. The customizable dashboards provide me with real-time visibili...

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SysAid is best fit for these top industries

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Administrative

Administrative industry software for task management, document handling, and communication. Advanced solutions to organize workflows, track progress, and improve efficiency. Key tools for smooth and effective administrative operations.

Agriculture

Agriculture industry software for crop management, livestock tracking, and supply chain operations. Advanced solutions to monitor growth, manage resources, and ensure sustainability. Key tools for efficient and productive farming practices.

Arts

Arts industry software for project management, creative collaboration, and audience engagement. Leading solutions to organize exhibitions, manage portfolios, and connect with audiences. Trusted by artists and galleries to support creative projects and expand reach.

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Frequently asked questions about SysAid

Find answers to the most relevant queries to be able to make decisions right away.

What is SysAid?

SysAid is a cloud-based IT service management (ITSM) and help desk software that enables organizations to manage their IT operations, customer support, and employee requests in a single platform.

Is SysAid easy to use?

Yes, SysAid has an intuitive user interface that makes it easy for users of all skill levels to navigate and use the software. The software also includes a robust knowledge base and online help resources.

What features does SysAid offer?

SysAid offers a wide range of features, including incident management, problem management, change management, release management, service level management, request management, and asset management. The software also includes reporting and analytics tools.

Is SysAid scalable for large organizations?

Yes, SysAid is designed to scale with growing organizations. It can handle large volumes of data and user traffic, making it suitable for large enterprises.

Can SysAid integrate with other software systems?

Yes, SysAid offers integrations with a wide range of third-party software systems, including Active Directory, Azure AD, Google Apps, Salesforce, and more. This enables seamless data exchange and workflow automation.

What kind of support does SysAid offer?

SysAid offers 24/7 customer support through phone, email, and online chat. The software also includes a comprehensive knowledge base and online help resources for users to access at any time.

Is SysAid compliant with industry regulations?

Yes, SysAid is designed to meet the security and compliance standards of industries such as HIPAA, PCI-DSS, and GDPR. The software also includes features like encryption, two-factor authentication, and access controls.

What are the benefits of using SysAid?

The benefits of using SysAid include improved IT service management, enhanced customer satisfaction, increased efficiency, and reduced costs. The software also helps organizations to meet industry regulations and standards.

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