Talkdesk vs inContact Call Center Software

Discover how Talkdesk and inContact Call Center Software compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

3.8 (3,993)
4.1 (2,486)

Value for Money

4.2
3.8

Ease of Use

3.6
3.6

ROI

7%
19%

Productivity

19%
38%

Support

4.8
4.2

Categories

10
9

Industries

68
3

Features

80
73

Small Businesses

12%
32%

Medium Businesses

87%
60%

Enterprise Businesses

1%
8%

Industries Comparison

Accommodation

#193
N/A

Administrative

#183
N/A

Advertising

#162
N/A

Aerospace

#163
N/A

Agriculture

#220
N/A

Airlines

#130
N/A

Amusement

#130
N/A

Animal Production

#137
N/A

Arms

#140
N/A

Arts

#176
N/A

Categories Comparison

Auto Dialer

#4
#5

Call Center

#9
N/A

Call Center Workforce Management

#5
#6

Call Recording

#7
#8

Call Tracking

N/A
#6

Contact Center Quality Assurance

#4
#5

Customer Support

N/A
#9

Generative AI

#6
N/A

IVR

#5
#6

Predictive Dialer

#2
#3

Features Comparison

API

#113
#140

Activity Dashboard

#185
#226

Adversarial Training

#6
N/A

Agent Interface

#9
N/A

Auto-Dialer

#23
#25

Automated Image & Video Editing

#5
N/A

Automatic Call Distribution

#17
#18

Automatic Transcription

N/A
#17

CRM

#125
#143

Call Center Management

#22
#24

Winners

Talkdesk

1

Value for Money Winner

3

inContact Call Center Software

1

Productivity Winner

3

inContact Call Center Software

1

Small Businesses Winner

3

Talkdesk

1

Medium Businesses Winner

3

inContact Call Center Software

1

Enterprise Businesses Winner

3

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