Trustpilot vs Freshdesk

Discover how Trustpilot and Freshdesk compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.2 (321,087)
4.4 (7,180)

Value for Money

4.0
4.1

Ease of Use

4.4
3.1

ROI

24%
11%

Productivity

14%
4%

Support

2.4
4.1

Categories

6
18

Industries

58
54

Features

59
130

Small Businesses

23%
36%

Medium Businesses

58%
58%

Enterprise Businesses

19%
6%

Industries Comparison

Accommodation

N/A
#45

Administrative

#1
#40

Advertising

#1
#33

Aerospace

#1
#31

Agriculture

#2
N/A

Airlines

#1
N/A

Amusement

#1
N/A

Animal Production

#1
N/A

Arts

#1
#42

Automotive

#1
#50

Categories Comparison

Call Center

N/A
#4

Call Recording

N/A
#2

Complaint Management

N/A
#3

Customer Communications Management

N/A
#2

Customer Engagement

N/A
#4

Customer Experience

#1
#7

Customer Loyalty

#1
N/A

Customer Satisfaction

#1
#5

Customer Service

N/A
#4

Customer Support

N/A
#1

Features Comparison

AI/Machine Learning

#1
N/A

API

N/A
#31

Access Controls/Permissions

N/A
#36

Activity Dashboard

N/A
#44

Activity Tracking

N/A
#19

Alerts/Escalation

N/A
#12

Alerts/Notifications

N/A
#43

Asset Tracking

N/A
#7

Assignment Management

N/A
#12

Automated Responses

#1
#8

Winners

Trustpilot

1

Overall Winner

3

Trustpilot

1

Reviews Winner

3
Freshdesk logo

Freshdesk

1

Value for Money Winner

3

Trustpilot

1

Ease of Use Winner

3

Trustpilot

1

ROI Winner

3

Trustpilot

1

Productivity Winner

3
Freshdesk logo

Freshdesk

1

Support Winner

3
Freshdesk logo

Freshdesk

1

Categories Winner

3

Trustpilot

1

Industries Winner

3
Freshdesk logo

Freshdesk

1

Features Winner

3
Freshdesk logo

Freshdesk

1

Small Businesses Winner

3

Trustpilot

1

Medium Businesses Winner

3

Trustpilot

1

Enterprise Businesses Winner

3

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