Virtual Office vs Genesys Cloud

Discover how Virtual Office and Genesys Cloud compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.3 (1,684)
4.3 (1,644)

Value for Money

4.0
4.7

Ease of Use

4.8
3.9

ROI

4%
16%

Productivity

20%
24%

Support

3.3
3.1

Categories

1
3

Industries

15
65

Features

20
39

Small Businesses

38%
12%

Medium Businesses

42%
80%

Enterprise Businesses

20%
8%

Industries Comparison

Accommodation

N/A
#435

Administrative

#553
#376

Advertising

N/A
#334

Aerospace

N/A
#355

Agriculture

N/A
#464

Airlines

N/A
#255

Amusement

N/A
#279

Animal Production

N/A
#291

Arms

N/A
#295

Arts

N/A
#368

Categories Comparison

Call Center Workforce Management

N/A
#8

Contact Center Quality Assurance

N/A
#10

IVR

#21
#16

Features Comparison

Activity Dashboard

N/A
#354

Agent Interface

N/A
#15

Auto-Dialer

#46
#38

Automatic Call Distribution

N/A
#29

Call Center Management

#47
#39

Call Disposition

#21
#17

Call Logging

#33
#28

Call Monitoring

#37
#32

Call Recording

#62
#48

Call Routing

#38
N/A

Winners

Genesys Cloud

1

Overall Winner

3

Virtual Office

1

Reviews Winner

3

Genesys Cloud

1

Value for Money Winner

3

Virtual Office

1

Ease of Use Winner

3

Genesys Cloud

1

Productivity Winner

3

Virtual Office

1

Support Winner

3

Genesys Cloud

1

Categories Winner

3

Genesys Cloud

1

Industries Winner

3

Genesys Cloud

1

Features Winner

3

Virtual Office

1

Small Businesses Winner

3

Genesys Cloud

1

Medium Businesses Winner

3

Virtual Office

1

Enterprise Businesses Winner

3

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