Virtual Office vs inContact Call Center Software

Discover how Virtual Office and inContact Call Center Software compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.3 (1,684)
4.1 (2,486)

Value for Money

4.0
3.8

Ease of Use

4.8
3.6

ROI

4%
19%

Productivity

20%
38%

Support

3.3
4.2

Categories

1
9

Industries

15
3

Features

20
73

Small Businesses

38%
32%

Medium Businesses

42%
60%

Enterprise Businesses

20%
8%

Industries Comparison

Administrative

#553
N/A

Automotive

#794
N/A

Broadcasting

#539
N/A

Chemical

#645
N/A

Defense

#561
N/A

Finance

#702
#271

Healthcare

#647
N/A

Insurance

N/A
#209

Manufacturing

#882
N/A

Pharmaceutical

#683
N/A

Categories Comparison

Auto Dialer

N/A
#5

Call Center Workforce Management

N/A
#6

Call Recording

N/A
#8

Call Tracking

N/A
#6

Contact Center Quality Assurance

N/A
#5

Customer Support

N/A
#9

IVR

#21
#6

Predictive Dialer

N/A
#3

Speech Analytics

N/A
#3

Features Comparison

API

N/A
#140

Activity Dashboard

N/A
#226

Auto-Dialer

#46
#25

Automatic Call Distribution

N/A
#18

Automatic Transcription

N/A
#17

CRM

N/A
#143

Call Center Management

#47
#24

Call Disposition

#21
#7

Call Logging

#33
#19

Call Monitoring

#37
#20

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