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VoIP ms vs Genesys Cloud

Discover how VoIP ms and Genesys Cloud compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.4 (1,285)
4.3 (1,644)

Value for Money

3.2
4.7

Ease of Use

4.7
3.9

ROI

36%
16%

Productivity

9%
24%

Support

4.3
3.1

Categories

4
3

Industries

12
65

Features

41
39

Small Businesses

16%
12%

Medium Businesses

82%
80%

Enterprise Businesses

2%
8%

Industries Comparison

Accommodation

#446
#435

Administrative

N/A
#376

Advertising

N/A
#334

Aerospace

N/A
#355

Agriculture

N/A
#464

Airlines

N/A
#255

Amusement

N/A
#279

Animal Production

N/A
#291

Arms

N/A
#295

Arts

N/A
#368

Categories Comparison

Business Phone Systems

#11
N/A

Call Center Workforce Management

N/A
#8

Cloud PBX

#8
N/A

Contact Center Quality Assurance

N/A
#10

IVR

#18
#16

Telephony

#8
N/A

Features Comparison

Activity Dashboard

#359
#354

Agent Interface

N/A
#15

Alerts/Notifications

#384
N/A

Auto-Dialer

#41
#38

Automated Attendant

#9
N/A

Automatic Call Distribution

#31
#29

Call Center Management

#41
#39

Call Disposition

#18
#17

Call List Management

#10
N/A

Call Logging

#30
#28

Winners

VoIP ms

1

Overall Winner

3

Genesys Cloud

1

Reviews Winner

3

Genesys Cloud

1

Value for Money Winner

3

VoIP ms

1

Ease of Use Winner

3

VoIP ms

1

ROI Winner

3

Genesys Cloud

1

Productivity Winner

3

VoIP ms

1

Support Winner

3

VoIP ms

1

Categories Winner

3

Genesys Cloud

1

Industries Winner

3

VoIP ms

1

Features Winner

3

VoIP ms

1

Small Businesses Winner

3

VoIP ms

1

Medium Businesses Winner

3

Genesys Cloud

1

Enterprise Businesses Winner

3

Hi there, what do you need?

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