VoIP ms vs inContact Call Center Software

Discover how VoIP ms and inContact Call Center Software compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.4 (1,285)
4.1 (2,486)

Value for Money

3.2
3.8

Ease of Use

4.7
3.6

ROI

36%
19%

Productivity

9%
38%

Support

4.3
4.2

Categories

4
9

Industries

12
3

Features

41
73

Small Businesses

16%
32%

Medium Businesses

82%
60%

Enterprise Businesses

2%
8%

Industries Comparison

Accommodation

#446
N/A

Construction

#430
N/A

Education

#404
N/A

Finance

#486
#271

Healthcare

#454
N/A

Insurance

N/A
#209

Manufacturing

#622
N/A

Retail

#482
#268

Software

#320
N/A

Technology

#384
N/A

Categories Comparison

Auto Dialer

N/A
#5

Business Phone Systems

#11
N/A

Call Center Workforce Management

N/A
#6

Call Recording

N/A
#8

Call Tracking

N/A
#6

Cloud PBX

#8
N/A

Contact Center Quality Assurance

N/A
#5

Customer Support

N/A
#9

IVR

#18
#6

Predictive Dialer

N/A
#3

Features Comparison

API

N/A
#140

Activity Dashboard

#359
#226

Alerts/Notifications

#384
N/A

Auto-Dialer

#41
#25

Automated Attendant

#9
N/A

Automatic Call Distribution

#31
#18

Automatic Transcription

N/A
#17

CRM

N/A
#143

Call Center Management

#41
#24

Call Disposition

#18
#7

Winners

inContact Call Center Software

1

Value for Money Winner

3

VoIP ms

1

Ease of Use Winner

3

inContact Call Center Software

1

Productivity Winner

3

inContact Call Center Software

1

Small Businesses Winner

3

VoIP ms

1

Medium Businesses Winner

3

inContact Call Center Software

1

Enterprise Businesses Winner

3

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