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LiveAgent vs Weave
Features Comparison
Discover how LiveAgent and Weave compare to each other by their features
Total
193
111
AI/Machine Learning
API
Access Controls/Permissions
Account Alerts
Account Management
Accounting
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Approval Process Control
Assessment Management
Assignment Management
Audience Targeting
Audio/Video Conferencing
Auto-Dialer
Automated Attendant
Automated Responses
Automated Routing
Automated Scheduling
Automatic Call Distribution
Autoresponders
Batch Communications
Bed Management
Billing & Invoicing
Blended Call Center
CES Survey Structure
CMDB
CRM
CSAT Survey Structure
Calendar Management
Calendar/Reminder System
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transcription
Call Transfer
Callback Scheduling
Caller ID
Caller Profiles
Campaign Management
Canned Responses
Case Management
Catalog Management
Change Management
Charting
Chat/Messaging
Chatbot
Claims Management
Client Management
Client Portal
Code-free Development
Coding Assistance
Collaboration Tools
Commenting/Notes
Communication Management
Competitive Analysis
Complaint Monitoring
Computer Telephony Integration
Conferencing
Confirmations/Reminders
Contact Management
Content Management
Conversation Intelligence
Corrective and Preventive Actions (CAPA)
Customer Communication
Customer Data Management
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Segmentation
Customer Support
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Visualization
Discussions/Forums
Document Management
Drag & Drop Editor
E-Prescribing
EMR/EHR
Electronic Payments
Email Management
Employee Directory
Engagement Tracking
Event Triggered Actions
Exercise Library
Fax Management
Feedback Management
File Sharing
File Transfer
For Developers
For Physical Therapy
For Podiatrists
For Sales/Marketing
Forms Management
Full Text Search
Geotargeting
HIPAA Compliant
Hashtag Tracking
Help Desk Management
Historical Reporting
IT Asset Management
IVR
Imaging and X-rays
Inbound Call Center
Incident Management
Insurance Management
Intent Recognition
Interaction Tracking
Interactive Content
Inventory Management
Issue Auditing
Issue Scheduling
KPI Monitoring
Key Performance Indicators
Keyword Tracking
Knowledge Base Management
Knowledge Management
Language Detection
Lead Capture
Lead Nurturing
Lead Qualification
Live Chat
Macros/Templated Responses
Medical Billing
Mobile Access
Mobile Interface
Multi-Channel Communication
Multi-Channel Distribution
Multi-Language
Multi-Location
Multiple Scoring Models
Multiple Scripts
NPS Survey Structure
NPS of Customers
Natural Language Processing
Negative Feedback Management
Offline Form
On-Demand Communications
Onboarding
Online Scheduling
Outbound Call Center
PBX
Patient Communications
Patient Education
Patient Intake
Patient Location Tracking
Patient Monitoring
Patient Portal
Patient Questionnaires
Patient Records Management
Payment Processing
Performance Metrics
Personalization
Phone Key Input
Practice Management
Pre-Configured Bot
Pre-recorded Messages
Predictive Dialer
Prescription Processing
Prioritization
Proactive Chat
Problem Management
Process/Workflow Automation
Procurement Management
Progress Tracking
Progressive Dialer
Quality Assurance
Quality Management
Query Suggestions
Queue Management
Real-Time Chat
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recall Tracking
Recording
Records Management
Recurring Issues
Reminders
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Response Management
Retention Tracking
Revenue Management
Review Notification
Review Sharing
Rich Text Editor
Ring Groups
Role-Based Permissions
SEO Management
SMS Messaging
SOAP notes
SSL Security
Scheduled Recording
Scheduling
Screen Sharing
Search/Filter
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Session Recording
Social Media Integration
Social Media Monitoring
Speech Recognition
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Task Automation
Task Management
Telemedicine
Template Management
Text Analysis
Text Editing
Text to Speech
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Treatment Planning
Unified Directory
Usage Tracking/Analytics
User Management
Video Conferencing
Video Support
Virtual Assistant
Virtual Call Center
Virtual Extensions
Visual Analytics
Voice Customization
Voice Mail
Waiting Time Tracking
White Label
Workflow Management
Workforce Management
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