Workiz vs inContact Call Center Software

Discover how Workiz and inContact Call Center Software compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.0 (487)
4.1 (2,486)

Value for Money

4.8
3.8

Ease of Use

4.6
3.6

ROI

17%
19%

Productivity

19%
38%

Support

4.1
4.2

Categories

4
9

Industries

30
3

Features

45
73

Small Businesses

22%
32%

Medium Businesses

70%
60%

Enterprise Businesses

8%
8%

Industries Comparison

Administrative

#448
N/A

Aerospace

#435
N/A

Agriculture

#558
N/A

Amusement

#333
N/A

Animal Production

#348
N/A

Arts

#442
N/A

Beverage

#423
N/A

Clothing

#482
N/A

Construction

#495
N/A

Education

#470
N/A

Categories Comparison

Auto Dialer

N/A
#5

Call Center Workforce Management

N/A
#6

Call Recording

N/A
#8

Call Tracking

N/A
#6

Carpet Cleaning

#11
N/A

Contact Center Quality Assurance

N/A
#5

Customer Support

N/A
#9

Garage Door

#7
N/A

IVR

#20
#6

Janitorial

#7
N/A

Features Comparison

API

N/A
#140

Activity Dashboard

N/A
#226

Auto-Dialer

#44
#25

Automatic Call Distribution

#34
#18

Automatic Transcription

N/A
#17

Bid Management

#39
N/A

Billing & Invoicing

#273
N/A

CRM

N/A
#143

Call Center Management

#45
#24

Call Disposition

#20
#7

Winners

Workiz

1

Value for Money Winner

3

Workiz

1

Ease of Use Winner

3

inContact Call Center Software

1

Productivity Winner

3
3

Workiz

1

Industries Winner

3

inContact Call Center Software

1

Small Businesses Winner

3

Workiz

1

Medium Businesses Winner

3

Workiz

1

Enterprise Businesses Winner

3

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