Spiceworks IT Help Desk

Spiceworks IT Help Desk is a free, web-based help desk ticketing system that enables organizations to track and manage their technical support requests.

Users submit tickets through the Spiceworks portal or by email, which are then routed to designated personnel for review and resolution. Tickets can be assigned to specific technicians, prioritized, and tracked in real-time.

Spiceworks IT Help Desk provides a range of features including ticket management, asset tracking, inventory management, reporting, and automation. It also integrates with other tools and platforms such as Active Directory, Exchange, and Google.

Yes, Spiceworks IT Help Desk is a free product, making it an attractive option for small to medium-sized businesses and organizations on a budget.

Yes, Spiceworks allows you to customize your portal with your company's logo, color scheme, and branding. This enables you to create a consistent user experience across all support channels.

Spiceworks offers integrations with a wide range of third-party tools and platforms, including Active Directory, Exchange, Google, and more. You can also use the API to create custom integrations.

Yes, Spiceworks is designed to support remote teams by providing a centralized platform for ticket management, asset tracking, and inventory management. This enables your team to work more efficiently, regardless of location.

Spiceworks provides advanced reporting and analytics capabilities that enable you to track key metrics such as ticket volume, resolution rates, and mean time to resolve (MTTR). This helps you identify trends and make data-driven decisions about your support operations.