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LiveAgent vs Slack
Sammenligning av funksjoner

Oppdag hvordan LiveAgent og Slack sammenlignes med hverandre etter funksjonene deres

LiveAgent logo

LiveAgent

Slack logo

Slack

Totalt

193
159

360 Degree Feedback

@mentions

AI/Machine Learning

API

Access Controls/Permissions

Account Alerts

Account Management

Action Item Tracking

Action Management

Activity Dashboard

Activity Tracking

Activity/News Feed

Agenda Management

Alerts/Escalation

Alerts/Notifications

Annotations

Approval Process Control

Assignment Management

Attendee Management

Audience Targeting

Audio Calls

Audio Capture

Audio/Video Conferencing

Audit Trail

Auto Framing

Auto-Dialer

Automated Responses

Automated Routing

Automatic Call Distribution

Automatic Transcription

Autoresponders

Backup and Recovery

Batch Communications

Benchmarking

Blended Call Center

Blogs

Brainstorming

Business Process Automation

CES Survey Structure

CMDB

CRM

CRM Integration

CSAT Survey Structure

Calendar Management

Calendar/Reminder System

Call Center Management

Call Disposition

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tracking

Call Transcription

Call Transfer

Callback Scheduling

Caller ID

Caller Profiles

Campaign Management

Canned Responses

Case Management

Catalog Management

Change Management

Chat/Messaging

Chatbot

Client Portal

Code-free Development

Collaboration Tools

Commenting/Notes

Communication Management

Complaint Monitoring

Computer Telephony Integration

Conferencing

Contact Management

Content Library

Content Management

Content Sharing

Conversation Intelligence

Corrective and Preventive Actions (CAPA)

Custom Greetings/Messages

Customer Communication

Customer Data Management

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Portal

Customer Segmentation

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Synchronization

Data Visualization

Database Creation

Desktop/Browser Sharing

Diagnostic Tools

Discussions/Forums

Document Management

Document Storage

Document Templates

Drag & Drop

Drag & Drop Editor

Electronic Signature

Email Management

Employee Activity Monitoring

Employee Directory

Employee Photos

Employee Recognition

Encryption

Engagement Tracking

Event Calendar

Event Management

Event Triggered Actions

Fax Management

Feedback Management

File Sharing

File Transfer

For Developers

For Sales/Marketing

Forms Management

Full Text Search

Gamification

Geotargeting

HD Audio/Video

Help Desk Management

Host Controls

IT Asset Management

IVR

Ideation

Image Editing

Inbound Call Center

Incident Management

Intent Recognition

Interaction Tracking

Interactive Content

International Calling

Inventory Management

Issue Auditing

Issue Scheduling

KPI Monitoring

Key Performance Indicators

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Generation

Lead Nurturing

Lead Qualification

Lead Scoring

Live Chat

Macros/Templated Responses

Meeting Management

Meeting Notes

Meeting Preparation Tools

Member Directory

Messaging

Microlearning

Minutes Management

Mobile Access

Mobile Interface

Multi-Channel Communication

Multi-Language

Multi-Screen Recording

Multiple Scoring Models

Multiple Scripts

NPS Survey Structure

NPS of Customers

Natural Language Processing

Negative Feedback Management

Newsletter Management

Notes Management

Office Suite

Offline Form

On-Demand Communications

Onboarding

Outbound Call Center

PBX

Peer-to-Peer Recognition

Performance Management

Performance Metrics

Personalization

Phone Key Input

Polls/Voting

Pre-Configured Bot

Pre-recorded Messages

Predictive Dialer

Presentation Streaming

Presentation Tools

Prioritization

Private Chat

Proactive Chat

Problem Management

Process/Workflow Automation

Procurement Management

Progress Tracking

Progressive Dialer

Prospecting Tools

Pulse Surveys

Quality Assurance

Quality Management

Query Suggestions

Question Library

Queue Management

Real Time Editing

Real Time Screen Sharing

Real Time Synchronization

Real-Time Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Recording

Recurring Issues

Reminders

Remote Access/Control

Remote Monitoring & Management

Remote Support

Reporting & Statistics

Reporting/Analytics

Retention Tracking

Revenue Management

Rich Text Editor

Ring Groups

Role-Based Permissions

SEO Management

SSL Security

Sales Pipeline Management

Sales Planning

Scheduled Recording

Scheduling

Screen Capture

Screen Mirroring

Screen Recording

Screen Sharing

Search/Filter

Secure Data Storage

Self Service Portal

Sentiment Analysis

Service Level Agreement (SLA) Management

Session Recording

Session Transfer

Social Media Monitoring

Softphone

Speech Recognition

Speech-to-Text Analysis

Strategic Planning

Support Ticket Management

Support Ticket Tracking

Survey/Poll Management

Surveys & Feedback

Task Automation

Task Management

Template Management

Text Analysis

Text Editing

Text to Speech

Third-Party Integrations

Time Zone Tracking

To-Do List

Transcripts/Chat History

Transfers/Routing

Troubleshooting

Two Way Audio & Video

Unified Directory

Usage Tracking/Analytics

User Management

User Profiles

Version Control

Video Chat

Video Conferencing

Video Editing

Video Layouts/Views

Video Support

Virtual Assistant

Virtual Backgrounds

Virtual Call Center

Virtual Extensions

Virtual Voicemail

Visual Analytics

Voice Customization

Voice Mail

Website Management

Workflow Management

Workforce Management

YouTube Uploading

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