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Brandwatch

Brandwatch is a social media monitoring and analytics tool that helps businesses track their online presence, sentiment, and engagement. It provides real-time insights into customer conversations, allowing companies to respond quickly to feedback and identify areas for improvement. The platform aggregates data from various social media platforms, blogs, and review sites to give a comprehensive view of brand reputation and customer behavior.

Reviews and Ratings of Brandwatch

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G2 Rating

4.4 (621 Reviews)

SaasGuro Rating

Overall 4.4 (633 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.2 (5 Reviews)

What verified reviews from expects say about
Brandwatch

Insights from field experts about Brandwatch from first hand

D. Taylor

I've been blown away by the accuracy and depth of insights provided by Brandwatch - their social media monitoring and analytics have revolutionized my understanding of customer conversations and sentiment around our brand.

D. Robinson

I was thoroughly disappointed with Brandwatch's data accuracy and user interface. The reporting features were clunky and outdated, making it difficult to extract meaningful insights. Customer support was also unresponsive to my concerns. Overall, a frustrating experience.

R. Torres

I've been using Brandwatch for several months now and it's been a game-changer for our social media monitoring efforts. The platform is incredibly user-friendly, with intuitive dashboards and reporting capabilities that give us a clear overview of our brand mentions and sentiment. The data...

J. Wright

I've been using Brandwatch for several months now and I'm thoroughly disappointed with its performance. The interface is cluttered and outdated, making it difficult to navigate and find the data you need. The analytics tools are basic at best and don't provide much insight into customer se...

L. Evans

I've had an exceptional experience with Brandwatch. The platform's advanced analytics and customizable dashboards provide unparalleled insights into social media conversations about our brand. Its ease of use has streamlined our monitoring and reporting processes.

L. Jackson

I've been using Brandwatch for several months now and I'm thoroughly impressed with its capabilities. The user interface is clean and intuitive, making it easy to navigate and find the information I need. I love how it aggregates social media data from a wide range of platforms, giving me ...

J. Torres

I've been using Brandwatch for several months now and it's been a game-changer for my team. The software is incredibly user-friendly and intuitive, making it easy to set up and customize to our specific needs. I love how comprehensive the social media monitoring feature is - we're able to ...

M. Clark

I've been using Brandwatch for a few months now and I'm thoroughly impressed with its capabilities. The social media monitoring feature has helped me stay on top of conversations around my brand, while the dashboard's intuitive design makes it easy to navigate and analyze data in real-time...

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Frequently asked questions about Brandwatch

Find answers to the most relevant queries to be able to make decisions right away.

What is Brandwatch?

Brandwatch is a social media monitoring and analytics tool that helps businesses track, analyze, and respond to conversations about their brand online.


How does Brandwatch help me manage my brand's reputation?

Brandwatch provides real-time alerts for positive, negative, or neutral mentions of your brand, allowing you to quickly identify and address any issues that may be affecting your reputation.


Can I use Brandwatch to track competitors too?

Yes, with Brandwatch's competitor tracking feature, you can monitor what people are saying about your competitors online, helping you stay ahead in the market.


How do I know which social media platforms to focus on?

Brandwatch includes data from over 100 million sources across the globe, including Facebook, Twitter, Instagram, and more. Our platform helps you identify the most relevant platforms for your brand's specific needs.


Can I integrate Brandwatch with my existing marketing tools?

Yes, Brandwatch integrates seamlessly with many popular marketing and analytics tools, including Google Analytics, HubSpot, and more, making it easy to incorporate into your existing tech stack.


How accurate is the data provided by Brandwatch?

Brandwatch uses advanced machine learning algorithms to ensure high accuracy in our data. We also offer a human review process for any queries that may be disputed, ensuring the highest level of quality control.


What kind of support does Brandwatch offer?

Our dedicated customer success team is available 24/7 to help you get the most out of our platform. We also provide comprehensive training and onboarding resources to ensure a smooth transition.



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