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ConnectWise Automate

ConnectWise Automate is a unified IT management platform that enables managed service providers to automate and streamline their operations, providing real-time visibility into client systems and automating routine tasks for increased efficiency.

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Reviews and Ratings of ConnectWise Automate

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G2 Rating

4.1 (129 Reviews)

SaasGuro Rating

Overall 4.1 (265 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.1 (132 Reviews)

What verified reviews from expects say about
ConnectWise Automate

Insights from field experts about ConnectWise Automate from first hand

L. Thomas

ConnectWise Automate has streamlined our IT workflow, allowing us to automate repetitive tasks and focus on high-value activities. The user-friendly interface and robust feature set have been a game-changer for our team's productivity and client satisfaction. Highly recommended!

S. Scott

I've been impressed with how easily ConnectWise Automate allows me to streamline and automate IT workflows. The intuitive interface has saved me a significant amount of time and effort. The customizable dashboards and reporting features have given me complete visibility into my network's p...

L. Taylor

I've been using ConnectWise Automate for our IT managed services and it's been a game-changer. The automation of repetitive tasks has saved us a significant amount of time, allowing our team to focus on higher-value work. The reporting and analytics features have also given us valuable ins...

M. Wilson

I'm thoroughly impressed with ConnectWise Automate's intuitive interface and seamless integration capabilities, which have significantly streamlined our IT service management processes and improved overall efficiency, allowing us to better serve our clients.

R. Phillips

I've been using ConnectWise Automate for our IT services business and it's been a game-changer. The automation capabilities have saved us so much time and resources, allowing us to focus on higher-value tasks. The user interface is intuitive and easy to navigate, even for our less technica...

ConnectWise Automate is best fit for these top industries

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Manufacturing

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Hospitality

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Agriculture

Agriculture industry software for crop management, livestock tracking, and supply chain operations. Advanced solutions to monitor growth, manage resources, and ensure sustainability. Key tools for efficient and productive farming practices.

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Frequently asked questions about ConnectWise Automate

Find answers to the most relevant queries to be able to make decisions right away.

What is ConnectWise Automate?

ConnectWise Automate is an IT automation and remote monitoring and management (RMM) platform designed for managed service providers (MSPs) to manage, monitor, and automate their clients' IT environments.

How does ConnectWise Automate help with IT ticketing?

ConnectWise Automate integrates with ConnectWise Ticketing to provide automated ticket creation, assignment, and escalation based on custom rules and conditions. This helps streamline the ticketing process and improves response times.

Can I use ConnectWise Automate for patch management?

Yes, ConnectWise Automate offers a built-in patch management feature that allows you to automate the patching of Windows, macOS, and Linux devices. You can also customize the patching schedule based on your clients' needs.

How does ConnectWise Automate handle remote monitoring?

ConnectWise Automate provides real-time monitoring and alerting for IT infrastructure, applications, and services. This allows you to detect and respond to issues before they impact your clients' businesses.

Can I integrate ConnectWise Automate with other tools?

Yes, ConnectWise Automate integrates with a wide range of third-party tools, including ConnectWise Manage, ticketing systems, PSA tools, and more. This allows you to create custom workflows and automate tasks across multiple applications.

What kind of reporting does ConnectWise Automate offer?

ConnectWise Automate provides detailed reporting on IT activity, including device monitoring, patching, and ticketing data. You can customize reports to meet your clients' needs and gain insights into their IT performance.

Is there a mobile app for ConnectWise Automate?

Yes, ConnectWise Automate offers a mobile app that allows you to monitor and manage your clients' IT environments on-the-go. The app provides real-time notifications and allows you to perform remote tasks directly from your smartphone or tablet.

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