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Pulseway

Pulseway is a cloud-based ITSM and RMM (Remote Monitoring & Management) solution that provides real-time monitoring, automated patch management, and proactive issue resolution for small to medium-sized businesses.

Reviews and Ratings of Pulseway

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G2 Rating

4.6 (113 Reviews)

SaasGuro Rating

Overall 4.7 (422 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.7 (306 Reviews)

What verified reviews from expects say about
Pulseway

Insights from field experts about Pulseway from first hand

A. Jackson

I was extremely disappointed with Pulseway's lack of customization options and frustrating user interface. The remote monitoring and IT service management features were limited and failed to deliver on their promises despite my high expectations.

J. Young

"I've been utilizing Pulseway for several months now and it's been a game-changer in terms of IT management. The intuitive dashboard, automated patching, and real-time monitoring have streamlined our operations, reducing downtime and enhancing overall system reliability."

L. Kelly

I've been using Pulseway for a few months now and I'm thoroughly impressed. The all-in-one RMM and PSA tool has streamlined our IT operations, improved ticket management, and enabled us to provide faster support to our clients. The intuitive interface and robust features have saved us time...

R. Garcia

I've had an exceptional experience with Pulseway. Its intuitive interface and seamless integration made it easy to monitor and manage our IT infrastructure remotely. The real-time performance data and automated alerts ensured timely issue resolution, significantly reducing downtime. I'm im...

K. Sanchez

I'm extremely disappointed with Pulseway. The automation features are clumsy and don't integrate well with our existing systems. Support has been unresponsive to our issues, causing downtime for our business.

R. King

I'm thoroughly impressed with Pulseway's all-in-one IT management platform, which streamlined our monitoring, reporting, and automation tasks with its user-friendly interface and robust features, significantly boosting our team's productivity and overall IT efficiency.

H. Hernandez

I've had an exceptional experience with Pulseway. Its intuitive interface and comprehensive features have streamlined our IT management processes, allowing us to respond more efficiently to critical issues and prevent downtime. The support team has been top-notch as well.

J. Anderson

I've been using Pulseway for my IT support and it's been a game-changer. The real-time monitoring and automated patching features have saved me countless hours of troubleshooting time. The customizable dashboards are intuitive and provide all the insights I need to keep our systems running...

C. Robinson

I've been using Pulseway for several months now and I'm thoroughly impressed with its capabilities. As an IT manager, I was looking for a robust RMM tool to streamline my team's work and improve customer satisfaction. Pulseway exceeded my expectations in every way. The intuitive dashboard ...

J. Moore

I was really disappointed with Pulseway's user interface which was cluttered and confusing. The monitoring features were supposed to be a highlight but I found them to be slow and unresponsive at times. Also, the ticketing system was not very user-friendly for end-users, often requiring mu...

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Frequently asked questions about Pulseway

Find answers to the most relevant queries to be able to make decisions right away.

What is Pulseway?

Pulseway is an IT management platform that provides remote monitoring, automated reporting, and instant help desk capabilities for small to medium-sized businesses.


Is Pulseway compatible with my existing hardware?

Yes, Pulseway supports a wide range of operating systems, including Windows, macOS, Linux, and mobile devices.


How do I monitor remote PCs with Pulseway?

Pulseway allows you to monitor remote PCs by using the built-in RDP (Remote Desktop Protocol) or VNC (Virtual Network Computing) protocol.


Can I automate reporting with Pulseway?

Yes, Pulseway provides automated reporting capabilities, which allow you to schedule reports on a daily, weekly, or monthly basis.


Is Pulseway secure?

Pulseway takes security seriously and implements robust encryption protocols to protect your data.


Can I integrate Pulseway with my existing IT service management tools?

Yes, Pulseway provides APIs and integrations for popular IT service management platforms like ServiceNow, Zendesk, and JIRA.


How do I get support from Pulseway?

Pulseway provides 24/7 support via phone, email, or chat. You can also access the knowledge base and online documentation for self-service assistance.


Can I try Pulseway for free before committing to a paid plan?

Yes, Pulseway offers a free trial period that allows you to test the platform before purchasing a paid plan.


What happens if my server or PC crashes while using Pulseway?

Pulseway provides automatic backup and recovery capabilities in case of a server or PC failure.


Is Pulseway scalable for large enterprise environments?

Yes, Pulseway is designed to handle large-scale deployments with thousands of devices. It provides scalability, performance, and reliability even under heavy loads.



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