Freshservice Alternatives

Freshservice is a cloud-based IT service management (ITSM) and customer support software that helps organizations streamline their help desk operations, manage incidents, requests, and problems, and improve overall business efficiency.

Freshservice

Overall Rating 4.6 (1,916 Reviews)

Productivity: 26%

ROI: 6%

Alternatives: 18

Categories: 13

Features: 112

Alternative Products

Wrike

Wrike is a cloud-based project management and collaboration platform that helps teams work together more efficiently by automating workflows, assigning tasks, tracking progress, and providing real-time visibility into projects.

Overall Rating 4.2 (6,654 Reviews)

Productivity: 149%

ROI: 42%

Categories: 80

Features: 421

Salesforce

Salesforce is a cloud-based software company that provides customer relationship management (CRM) solutions to businesses of all sizes. It offers a range of products and services including sales, marketing, and customer service tools, as well as analytics and artificial intelligence capabilities. The platform is designed to help companies manage interactions with customers across various touchpoints.

Overall Rating 4.4 (42,388 Reviews)

Productivity: 82%

ROI: 88%

Categories: 45

Features: 274

Deel

Deel is a global employment platform that streamlines payroll and benefits for remote workers and teams, providing easy onboarding, compliance management, and financial services in over 100 countries.

Overall Rating 4.8 (13,568 Reviews)

Productivity: 89%

ROI: 70%

Categories: 31

Features: 243

Zendesk

Zendesk is a cloud-based customer service platform that helps businesses manage and support customers across multiple channels. It provides ticketing, chat, voice, and mobile messaging capabilities, as well as analytics and reporting tools to track performance and identify areas for improvement. The software also integrates with popular apps and services, allowing companies to personalize their customer experience.

Overall Rating 4.2 (10,594 Reviews)

Productivity: 4%

ROI: 17%

Categories: 28

Features: 192

EZOfficeInventory

EZOfficeInventory is a cloud-based inventory management software designed for businesses of all sizes to track and manage their assets, equipment, and consumables across multiple locations in real-time.

Overall Rating 4.6 (1,866 Reviews)

Productivity: 58%

ROI: 51%

Categories: 24

Features: 159

Freshdesk

Freshdesk is a cloud-based helpdesk and customer service software that automates ticketing, provides omnichannel support, and offers advanced reporting and analytics to streamline customer interactions and improve business outcomes.

Overall Rating 4.4 (7,180 Reviews)

Productivity: 4%

ROI: 11%

Categories: 18

Features: 130

JIRA Service Management

JIRA Service Management is a help desk and IT service management tool that enables teams to deliver exceptional customer experiences by automating workflows, streamlining issue resolution, and providing real-time insights into service performance.

Overall Rating 4.2 (1,545 Reviews)

Productivity: 51%

ROI: 17%

Categories: 16

Features: 132

NinjaOne

NinjaOne is a cloud-based IT management and monitoring platform that provides real-time visibility into device health, incident response, and remote monitoring and management of Windows, macOS, Linux, and IoT devices.

Overall Rating 4.6 (317 Reviews)

Productivity: 33%

ROI: 51%

Categories: 14

Features: 103

ManageEngine Desktop Central

ManageEngine Desktop Central is a unified endpoint management solution that enables IT teams to manage, monitor, and secure their entire desktop ecosystem including Windows, macOS, Linux, and mobile devices.

Overall Rating 4.5 (1,857 Reviews)

Productivity: 28%

ROI: 55%

Categories: 11

Features: 94

iAuditor

iAuditor is a mobile inspection app that allows users to create and assign digital checklists, collect data in real-time, and share reports with stakeholders. It supports various industries and formats, facilitating efficient audits and quality control processes.

Overall Rating 4.6 (371 Reviews)

Productivity: 33%

ROI: 37%

Categories: 10

Features: 61

GitLab

GitLab is a web-based DevOps platform that provides source code management and version control features similar to GitHub or Bitbucket. It offers a complete development life cycle with integrated tools for CI/CD, issue tracking, and project collaboration.

Overall Rating 4.5 (2,007 Reviews)

Productivity: 78%

ROI: 8%

Categories: 10

Features: 92

NAKIVO

NAKIVO is a powerful backup and disaster recovery solution for virtual machines, physical machines, and cloud workloads, offering instant VM recovery, automated backups, and detailed reporting capabilities.

Overall Rating 4.8 (702 Reviews)

Productivity: 74%

ROI: 45%

Categories: 9

Features: 73

Solarwinds Service Desk

SolarWinds Service Desk is a cloud-based IT service management solution that automates incident and request fulfillment, provides customizable workflows, and integrates with existing tools to enhance employee experience and IT efficiency.

Overall Rating 4.4 (2,974 Reviews)

Productivity: 56%

ROI: 9%

Categories: 8

Features: 80

Spiceworks IT Help Desk

Spiceworks is a free and powerful help desk software that streamlines ticketing, asset management, and IT service automation for businesses of all sizes, providing customizable workflows, reporting, and integration with popular third-party tools.

Overall Rating 4.4 (882 Reviews)

Productivity: 48%

ROI: 60%

Categories: 7

Features: 60

TeamSupport

TeamSupport is a customer success and account management platform that automates workflows, streamlines communication, and provides visibility into customer interactions to help businesses deliver exceptional support experiences.

Overall Rating 4.4 (1,762 Reviews)

Productivity: 59%

ROI: 22%

Categories: 6

Features: 59

Zoho Assist

Zoho Assist is a remote desktop support tool that enables IT professionals to provide fast and secure technical assistance to end-users remotely. It offers features like screen sharing, remote printing, and chat messaging for seamless support experiences.

Overall Rating 4.3 (6,611 Reviews)

Productivity: 63%

ROI: 8%

Categories: 6

Features: 65

SysAid

SysAid is a comprehensive IT service management (ITSM) and help desk software solution that streamlines incident, problem, change, and request management. It features customizable workflows, automated ticketing, self-service portals, and analytics to enhance user experience and productivity. With SysAid, organizations can standardize processes, reduce response times, and improve overall IT efficiency.

Overall Rating 4.5 (1,232 Reviews)

Productivity: 17%

ROI: 33%

Categories: 3

Features: 34

BOSS Solutions

BOSS Solutions is a cloud-based practice management platform designed for law firms and small businesses. It offers features like document management, billing and invoicing, time tracking, and client communication tools. The software aims to streamline daily tasks, improve productivity, and enhance overall business efficiency by providing a centralized hub for managing clients, cases, and staff workflows.

Overall Rating 4.3 (16,497 Reviews)

Productivity: 22%

ROI: 13%

Categories: 2

Features: 21

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