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iContact

iContact is a comprehensive email marketing platform designed to help businesses and organizations build strong relationships with their customers. It offers features such as contact management, email campaign creation, automation tools, landing pages, and integration with popular e-commerce platforms, allowing users to manage their subscriber lists, send targeted campaigns, and track engagement metrics.

Reviews and Ratings of iContact

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G2 Rating

4.1 (1,236 Reviews)

SaasGuro Rating

Overall 4.2 (1,845 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.5 (604 Reviews)

What verified reviews from expects say about
iContact

Insights from field experts about iContact from first hand

T. Young

Disappointing experience with iContact. The automation feature crashed multiple times during my campaign launch and their customer support was unhelpful in resolving issues promptly, leading to lost subscribers and wasted marketing resources.

T. Moore

I'm extremely disappointed with iContact's lack of user-friendly interface and limited customization options, making it a chore to manage my email campaigns. The software's outdated design and poor customer support have me seeking alternative solutions.

S. Robinson

I've been using ICOnact for my email marketing campaigns and I'm thoroughly impressed with its user-friendly interface, robust features and seamless integrations, which have helped me streamline my workflow and achieve higher engagement rates with my subscribers.

T. Campbell

I've been using iContact for my small business's email marketing and I'm thoroughly impressed. The user interface is intuitive and easy to navigate, making it simple to create and send campaigns to our subscribers. Their automated workflows feature has also saved us a significant amount of...

T. Taylor

I've been utilizing iContact for my business's email marketing campaigns and I'm thoroughly impressed with its user-friendly interface and robust features. It streamlined our workflow, allowed for precise targeting of subscribers, and facilitated effortless tracking of engagement metrics. ...

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Frequently asked questions about iContact

Find answers to the most relevant queries to be able to make decisions right away.

What is iContact?

iContact is an email marketing software that allows users to create and send professional-looking emails, manage subscriber lists, and track campaign performance.


How do I create a new contact list in iContact?

To create a new contact list, go to Lists > New List. Then, add contacts manually or import them from a CSV file.


Can I automate email campaigns with iContact?

Yes, iContact allows you to set up automated email campaigns using their workflow feature. This enables you to send targeted emails based on subscriber behavior and preferences.


What is the difference between a contact list and an account list in iContact?

A contact list represents a group of subscribers within your iContact account, while an account list includes all contacts across multiple lists within that account.


How do I customize email templates in iContact?

To customize email templates, go to Email Builder > Templates. Select the template you want to edit and make changes as needed, such as adding text, images, or links.


Can I integrate iContact with my CRM system?

Yes, iContact offers integrations with various CRMs, including Salesforce, HubSpot, and Zoho. These integrations enable seamless data exchange between your CRM and iContact account.


What analytics tools does iContact provide?

iContact provides a range of analytics tools to track campaign performance, including open rates, click-through rates, bounce rates, and more. You can also use these metrics to optimize future campaigns.


How do I segment my email list in iContact?

To segment your email list, go to Lists > Segments. Then, create a new segment based on specific criteria, such as subscriber behavior or demographics.


Can I schedule emails to be sent at a later time with iContact?

Yes, iContact allows you to schedule email sends in advance. This feature is particularly useful for planning and automating campaigns around holidays, events, or other business milestones.


Is there customer support available for iContact users?

Yes, iContact offers 24/7 customer support via phone, email, or chat. They also provide extensive online resources, including tutorials and documentation, to help users get the most out of their software.



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