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Twilio Communications Platform

Twilio is a cloud-based communications platform that enables businesses to build, scale and operate real-time communication experiences across messaging, voice and video. It provides APIs for text, voice and video capabilities, allowing developers to easily integrate communications into applications.

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Reviews and Ratings of Twilio Communications Platform

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G2 Rating

4.2 (476 Reviews)

SaasGuro Rating

Overall 2.6 (1,100 Reviews)
Value for Money
Ease of Use
Support

Capterra Rating

4.4 (44 Reviews)

What verified reviews from expects say about
Twilio Communications Platform

Insights from field experts about Twilio Communications Platform from first hand

H. Evans

I'm impressed with Twilio's ease of integration and robust features which allowed me to build scalable communication workflows seamlessly, their API-first approach and reliable infrastructure ensured a smooth experience for my users. Highly recommended!

S. Carter

I've been blown away by Twilio's Communications Platform - seamless integrations, intuitive API, and rock-solid reliability. My team has seen significant efficiency gains with automated workflows and voice/ text capabilities that just work. Highly recommend for businesses seeking to elevat...

T. Scott

I've been blown away by Twilio's Communications Platform - its intuitive interface and seamless integration capabilities have streamlined our business communications, enabling us to provide exceptional customer experiences. The platform's scalability and reliability have withstood heavy tr...

L. Harris

I've had the pleasure of utilizing Twilio's Communications Platform in my workflow and I must say it has been a game-changer. The ease with which I was able to integrate voice, video, and messaging capabilities into our application was truly impressive. The platform's reliability and scala...

Twilio Communications Platform is best fit for these top industries

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Frequently asked questions about Twilio Communications Platform

Find answers to the most relevant queries to be able to make decisions right away.

What is Twilio Communications Platform?

Twilio Communications Platform is a cloud-based platform that enables developers to build, deploy, and manage real-time communications applications, including voice, video, messaging, and authentication.

Is Twilio Communications Platform suitable for small businesses?

Yes, Twilio Communications Platform offers scalable pricing plans and flexible APIs, making it a viable option for small businesses looking to integrate communication capabilities into their applications.

How does Twilio Communications Platform ensure security and compliance?

Twilio Communications Platform has robust security features, including encryption, authentication, and authorization. It also adheres to industry standards and regulations, such as HIPAA, PCI-DSS, and GDPR.

Can I integrate Twilio Communications Platform with my existing CRM or customer service software?

Yes, Twilio Communications Platform provides APIs and SDKs that enable seamless integration with popular CRMs and customer service platforms, such as Salesforce, Zendesk, and ServiceNow.

What kind of support does Twilio Communications Platform offer to its customers?

Twilio Communications Platform offers 24/7 support via phone, email, and chat. It also provides extensive documentation, online communities, and developer resources to help customers troubleshoot and resolve issues.

Can I use Twilio Communications Platform for video conferencing or live streaming?

Yes, Twilio Communications Platform offers a range of video conferencing and live streaming capabilities, including WebRTC, SIP, and H.323 support, making it suitable for various use cases, such as virtual events, webinars, and remote meetings.

How does Twilio Communications Platform handle scalability and reliability?

Twilio Communications Platform is built on a scalable and redundant infrastructure that can handle large volumes of traffic. It also offers redundancy and failover capabilities to ensure high availability and minimize downtime.

Is Twilio Communications Platform compatible with different programming languages and frameworks?

Yes, Twilio Communications Platform provides APIs and SDKs for various programming languages and frameworks, including Python, Java, Node.js, Ruby, and more. It also supports popular frameworks like React, Angular, and Vue.js.

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