Bomgar vs LiveAgent
Features Comparison
Discover how Bomgar and LiveAgent compare to each other by their features
Total
33
193
AI/Machine Learning
API
Access Controls/Permissions
Access Management
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Application Access Control
Assignment Management
Audience Targeting
Audio/Video Conferencing
Auto-Dialer
Automated Responses
Automated Routing
Automatic Call Distribution
Autoresponders
Batch Communications
Blended Call Center
CES Survey Structure
CMDB
CRM
CSAT Survey Structure
Calendar Management
Calendar/Reminder System
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transcription
Call Transfer
Callback Scheduling
Caller ID
Caller Profiles
Campaign Management
Canned Responses
Case Management
Catalog Management
Change Management
Chat/Messaging
Chatbot
Client Portal
Code-free Development
Collaboration Tools
Commenting/Notes
Communication Management
Complaint Monitoring
Compliance Management
Computer Telephony Integration
Conferencing
Contact Management
Content Management
Conversation Intelligence
Corrective and Preventive Actions (CAPA)
Credential Management
Customer Communication
Customer Data Management
Customer Database
Customer Engagement
Customer History
Customer Segmentation
Customer Support
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Visualization
Discussions/Forums
Document Management
Drag & Drop Editor
Email Management
Engagement Tracking
Event Triggered Actions
Fax Management
Feedback Management
File Sharing
File Transfer
For Developers
For Sales/Marketing
Forms Management
Full Text Search
Geotargeting
Help Desk Management
IT Asset Management
IVR
Inbound Call Center
Incident Management
Intent Recognition
Interaction Tracking
Interactive Content
Inventory Management
Issue Auditing
Issue Scheduling
KPI Monitoring
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Language Detection
Lead Capture
Lead Nurturing
Lead Qualification
Live Chat
Macros/Templated Responses
Mobile Access
Mobile Interface
Multi-Channel Communication
Multi-Factor Authentication
Multi-Language
Multiple Scoring Models
Multiple Scripts
NPS Survey Structure
NPS of Customers
Natural Language Processing
Negative Feedback Management
Offline Form
On-Demand Communications
Onboarding
Outbound Call Center
PBX
Password Management
Performance Metrics
Personalization
Phone Key Input
Policy Management
Pre-Configured Bot
Pre-recorded Messages
Predictive Dialer
Prioritization
Proactive Chat
Problem Management
Process/Workflow Automation
Procurement Management
Progressive Dialer
Quality Assurance
Quality Management
Query Suggestions
Queue Management
Real-Time Chat
Real-Time Monitoring
Real-Time Notifications
Real-Time Updates
Recording
Recurring Issues
Remote Access Management
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Retention Tracking
Revenue Management
Rich Text Editor
Ring Groups
Role-Based Permissions
SEO Management
SSL Security
Scheduled Recording
Screen Sharing
Search/Filter
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Session Recording
Session Transfer
Social Media Monitoring
Speech Recognition
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Task Automation
Task Management
Template Management
Text Analysis
Text Editing
Text to Speech
Third-Party Integrations
Threat Intelligence
Transcripts/Chat History
Transfers/Routing
Unified Directory
Usage Tracking/Analytics
User Activity Monitoring
User Management
User Session Management
Video Conferencing
Video Support
Virtual Assistant
Virtual Call Center
Virtual Extensions
Visual Analytics
Voice Customization
Voice Mail
Workflow Management
Workforce Management
Hi there, what do you need?
Our Advanced algorithm will find the best solution for your needs and filter out all the nonsense and marketing buzz for you