Calabrio One Suite vs Genesys Cloud

Discover how Calabrio One Suite and Genesys Cloud compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.5 (575)

4.3 (1,644)

Value for Money

4.1

4.7

Ease of Use

4.0

3.9

ROI

30%

16%

Productivity

39%

24%

Support

4.9

3.1

Industries

Features

Small Businesses

12%

Medium Businesses

90%

80%

Enterprise Businesses

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Industries Comparison

Accommodation

#519

#435

Administrative

#448

#376

Advertising

N/A

#334

Aerospace

N/A

#355

Agriculture

N/A

#464

Airlines

N/A

#255

Amusement

N/A

#279

Animal Production

N/A

#291

Arms

N/A

#295

Arts

N/A

#368

Categories Comparison

Call Center Workforce Management

#10

Contact Center Quality Assurance

#11

#10

IVR

N/A

#16

Quality Management

#10

N/A

Speech Analytics

N/A

Features Comparison

Access Controls/Permissions

#315

N/A

Activity Dashboard

#392

#354

Agent Interface

N/A

#15

Alerts/Notifications

#432

N/A

Audit Management

#132

N/A

Auto-Dialer

N/A

#38

Automatic Call Distribution

N/A

#29

Automatic Transcription

#29

N/A

Call Center Management

N/A

#39

Call Disposition

N/A

#17

Winners

Genesys Cloud