Calabrio One Suite vs inContact Call Center Software

Discover how Calabrio One Suite and inContact Call Center Software compare to each other by their: categories, industries, features, pricing, reviews, ease of use...

Reviews

4.5 (575)

4.1 (2,486)

Value for Money

4.1

3.8

Ease of Use

4.0

3.6

ROI

30%

19%

Productivity

39%

38%

Support

4.9

4.2

Industries

Features

Small Businesses

32%

Medium Businesses

90%

60%

Enterprise Businesses

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Industries Comparison

Accommodation

#519

N/A

Administrative

#448

N/A

Automotive

#636

N/A

Energy

#515

N/A

Finance

#566

#271

Gas

#367

N/A

Healthcare

#528

N/A

Hospitality

#567

N/A

Insurance

N/A

#209

Oil

#472

N/A

Categories Comparison

Auto Dialer

N/A

Call Center Workforce Management

#10

Call Recording

N/A

Call Tracking

N/A

Contact Center Quality Assurance

#11

Customer Support

N/A

IVR

N/A

Predictive Dialer

N/A

Quality Management

#10

N/A

Speech Analytics

Features Comparison

API

N/A

#140

Access Controls/Permissions

#315

N/A

Activity Dashboard

#392

#226

Alerts/Notifications

#432

N/A

Audit Management

#132

N/A

Auto-Dialer

N/A

#25

Automatic Call Distribution

N/A

#18

Automatic Transcription

#29

#17

CRM

N/A

#143

Call Center Management

N/A

#24

Winners

inContact Call Center Software